Event
The Art of Customer Experience: How Sales and Personalized Offers Shape Exceptional Journeys
VIEW FREE ON-DEMANDThe Art of Customer Experience: How Sales and Personalized Offers Shape Exceptional Journeys
Join Jenny and Malin for an insightful Ask Me Anything (AMA) session where they delve deep into the dynamic relationship between customer experience and sales. In today's hyper-competitive market, customers not only seek exceptional experiences but also expect tailored offers that enhance their journey. Discover how businesses can harness this synergy to drive growth, loyalty, and customer satisfaction. Malin will share actionable tips on creating a seamless blend of CX and sales, ensuring your customers get the most out of every interaction. Don't miss out on this opportunity to understand the pivotal role that personalized offers play in crafting unforgettable customer experiences.

Moderator
Jenny Videsparv
Marketing Director, Teleperformance in the Nordics
As a dynamic professional, Jenny Videsparv has made significant contributions in roles such as Nordics Marketing Director at Teleperformance, Chief Marketing Officer at RecPro, Head of Marketing Sweden at Svea Solar, and various other strategic positions. Her extensive background in crafting global marketing strategies, driving brand growth, and excelling in employer branding makes her an invaluable asset to this discussion. As a moderator Jenny’s passion for AI and other technological trends adds a unique touch to the different AMA sessions, promising to make it not just informative but also enjoyable.

Industry Expert
Malin Gustafsson Kvarnstrom
Bid Manager Solution Architect Teleperformance Nordics
Malin’s track record is nothing short of impressive. She has led diverse teams across various organizations, improving business processes, overseeing project functions, and consistently delivering top-notch services. Her dedication to her people, culture, and customers is unwavering, making her a leader who not only achieves results but also creates a thriving work environment.
Malin’s expertise extends to solution design and digital leadership, where she excels in developing strategies that ensure exceptional service delivery. Her strong background in operations management and sales, along with her ability to manage global teams, has consistently led to the attainment of challenging goals and metrics. In her current role as Bid Manager Solution Architect at Teleperformance, she is responsible for creating and leading bid processes, designing customer solutions collaborating with clients globally, with a significant focus on the Nordics. Malin has experience from various industries like retail, telco, pharmaceutical and influencer marketing, where she managed projects aimed at enhancing processes and improving customer services. Here you have a professional with a stellar track record in solution design, people leadership, and a commitment to delivering exceptional customer experiences.
The Art of Customer Experience: How Sales and Personalized Offers Shape Exceptional Journeys
Customer Experience