Driving customer retention through interaction analytics

A multinational computer software company focused on creating multimedia and creativity software products needed to innovate and leverage customer relationships by exploring new opportunities to support and retain customers. They partnered with Teleperformance for its capacity to make every customer a long-term partner with an advanced, proprietary solution for generating actionable, data-driven business insights.

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Driving customer retention through interaction analytics

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Select the business topics you are interest in:

How to identify retention opportunities and factors influencing the customer’s decision to stay.

The importance of anticipating customer satisfaction, repurchase behavior, engagement, and emotional ties to the brand.

The role of artificial intelligence (AI) to produce meaningful insights about customer sentiment.

Select the business topics you are interest in:

Driving customer retention through interaction analytics

Want to know more?

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Select the business topics you are interest in:

How to identify retention opportunities and factors influencing the customer’s decision to stay.

How to identify retention opportunities and factors influencing the customer’s decision to stay.

The importance of anticipating customer satisfaction, repurchase behavior, engagement, and emotional ties to the brand.

The importance of anticipating customer satisfaction, repurchase behavior, engagement, and emotional ties to the brand.

The role of artificial intelligence (AI) to produce meaningful insights about customer sentiment.

The role of artificial intelligence (AI) to produce meaningful insights about customer sentiment.

Select the business topics you are interest in: