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Based in the UK with routes across the UK and Europe, the client faced operational hospitality challenges due to the pandemic. Partnering with Teleperformance defined an approach to address these key hospitality customer service challenges:

  • New work models that generated greater than 2 million in back-office volume
  • Parallel pressure on CX, Voice & Email escalation desks 

 

Let Teleperformance help transform your business to meet the changing demands in the travel and hospitality industry. Check how our client overcame operational challenges due to the pandemic and improved their KPIs including 30% improvement on AHT on new booking calls.

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