Talent acquisition surveys confirm that technical hiring continues to be one of the leading challenges for recruiters. In fact, the last decade of economic prosperity, digital expansion, and low unemployment rates have made hiring technical professionals particularly difficult.
Recruitment has required sorting through a large pool of candidates to identify the few with the right skills for the job and completing the hiring process faster than the competition. For this large global leader in personal devices, it was crucial to increase the volume of new applicants and develop flexible resourcing models to attract skilled workers, but in an agile way.
Recognizing the impact of experience on talent acquisition, employee engagement, and productivity, the company also took a more comprehensive view of how to influence them.
Strategy and Solution
A New Way to Manage Remote Teams
The work-at-home model Teleperformance deployed has expanded the program’s scope with the Cloud Campus model, delivering strong results.
Centralized Command Centers
Cloud Campus Hubs keep remote workers connected while optimizing resources. It’s easy to activate remote teams to meet changing demand.
No Geographic Boundaries Delivered More Talent
Removing geographic barriers expands opportunities to experts in other countries. Remote work also offers a balanced working environment.
B.E.S.T. Project Management
Our B.E.S.T. Project Management working model gave visibility to all stakeholders, focusing agility and alignement with them.
T.O.P.S. Operational Approach
Our performance management process, a step-by-step method based on best practices, allowed us to quickly improve operational performance.
Privacy and Confidentiality
Our solution ensures that data remains secure within remote scenarios through several protocols, like Secure Bring Your Own Device Software.
From moments to journeys, Teleperformance’s innovative and prescriptive remote work solutions shifted the paradigm for this client’s strategy, raising the bar for both customer and employee experiences.
Increased employee satisfaction
Increased NPS to an all-time high
- Client Stories
- White Papers
Speak with a CX expert today
Contact us today to learn how delivering more personalized service will help you gain and retain more customers.