Keeping customer data secure and private is critical for social media providers.
So, initially, this US-based social media giant was understandably hesitant to consider moving their entire workforce to a work-at-home model. But, as COVID-19 persisted, their options became increasingly limited. They had to choose between a remote, cloud-based support model, or none at all, when eventually confronted by strict, country-wide travel bans and lockdowns. They also weren’t sure if the transition to work-at-home would negatively impact agent quality, retention, and performance metrics. So, Teleperformance delivered a comprehensive set of practiced and proven processes for managing and optimizing remote teams – accelerated by the flexibility and agility of a cloud-based model.
Originally hesitant to consider a work-at-home model, this client determined that their concerns were unfounded. In reality, they experienced agent performance and attendance improvements, while keeping customer data safe and secure. This robust and effective model:
Data Security – zero issues encountered
Increase in precision, despite COVID-19
- Client Stories
- White Papers
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