A major, California-based cruise line faced the challenge of reducing cancelations and travel spending — all while improving the overall employee and traveler satisfaction.
To help the client navigate a competitive industry and elevate the employee experience as well as the hospitality customer service, Teleperformance thoroughly focused on running diagnostics based on Lean Six Sigma principles, evaluating key business metrics, and streamlining processes and policies.
Through Teleperformance’s solutions tailored for the hustle and bustle of the travel and hospitality industry, the client saw improvement in its business numbers:
Learn more about how we’ve elevated the CX and helped bring travelers closer. Register now to download this case study.
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