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Successfully launching a new service and introducing a new brand requires a unique value proposition, strong customer support, and the ability to quickly learn and adapt to changing customer needs. So, when SALTO, France’s first-ever “proudly French” video streaming platform launched in 2020, they sought a partner with extensive CX expertise to help them implement just the right solution based on their unique needs.
Because flexibility was SALTO’s number one priority, they chose an integrated omnichannel customer service solution with an online help center and analytics capabilities to ensure continuous refinement and improvement.
Customer Experience Manager at SALTO
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