Southeastern Railways: Maintaining service excellence during challenging times

Strategic Insights

I consent to receive relevant industry news, analyst reports, White Papers, Case Studies, and product information from Teleperformance (TP). TP will never share or sell your information to third parties. See TP's Privacy Policy.Manage your communication preferences here.

UK commuter rail company, Southeastern, faced the challenge of managing increased contact volume and maintaining high customer care standards during the 2022 industrial action. Streamlining processes to handle sudden surges is crucial to avoid service interruptions and slowdowns that can negatively impact customer satisfaction. In this case study, learned how their eight-year partnership with Teleperformance helped in maintaining their excellent level of service during the strike-related spike in demand.

Southeastern (1)

Image Linkedin
Image Twitter
Image Facebook
Image Email
Image Share

There's always more to explore

  • Client Stories
  • White Papers