Ruben has 20 years of experience in Customer Support and Outsourcing gained from numerous roles leading customer care operations at local and global companies and his current seven-year tenure at Samsung Electronics. He has worked with many leading brands and service providers, onshore and offshore, across numerous verticals, including Financials, Retail, and Consumer Electronics. With a passion for innovation and people, he is always focused on evolving opportunities to enhance and deliver world-class customer experiences.

Marieke is a culturally savvy and results-orientated customer experience professional across multiple industries. With more than 14 years of experience in Customer Experience Management and a specialty in Work-at-Home solutions, she is passionate about achieving operational excellence through employee satisfaction and process improvement. Marieke has been with Teleperformance since 2014. 

In the past five years, Tom has transformed his skill set from Telecommunications to the Hardware and Software industries. He has had P&L responsibilities across the operational spectrum — Install, Repair, Contact Center, Billing, and Retention, among others. Tom priorly served as the Executive Vice President of Customer Operations at Global Capacity and as Senior Vice President of Customer Service at MegaPath.

Marina is our moderator in this session. She has over 20 years of experience in various roles, including strategy and research across three continents.
She specializes in analyzing key verticals to identify major trends and conducts primary research to understand consumer preferences for dissemination internally and to clients.