Driving Agent and Customer Experience the Dropbox Way


As enterprises move to respond to the demands of a new economy, they realize that efficiency and safety is just as important as speed. Today, business leaders are seeking turnkey solutions that would address their unique digital journeys.

Dropbox has improved its customer effort score significantly by enabling a customer experience that centers on agents who are happier, feel more vested, are empowered, better understand customer’ requirements and continually share the feedback
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Driving Agent and Customer Experience the Dropbox Way

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