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Event

LIF - Digital Experiences Reignited

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About the Leader Insights Forum

Digital Experiences Reignited was the theme of our sixth Leader Insights Forum.

Every year, senior executives and top industry thought leaders are brought together through the Leader Insights Forum (LIF) to have diverse, multicultural, and industry-driven discussions that center on elevating the customer experience. The annual event covers multiple industries and different strategic functions, featuring renowned keynote speakers sharing insightful ideas and inviting meaningful conversations.

Now on its sixth year, this year’s theme was “Digital Experiences Reignited.” LIF 2020 had 15 impactful sessions, headlined by high-ranking executives from some of the world’s most prominent brands. Entirely virtual, the week-long global event had keynote speakers discuss digital transformation, innovation, people management, and various industry-related issues.

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Meet Our Speakers

Bojana
Bojana Bellamy

President

Adrian
Adrian Swinscoe

Keynote Speaker

Tatiana
Tatiana Quaife

Director, Marketing Strategy

Steven
Steven Van Belleghem

Keynote Speaker

Lisa
Lisa Stoner

Global Head of Support Operations

Kristin
Kristin Emburry

Vice President, Customer Service

Dekyi
Dekyi Boorsma

Vice President, Customer Service

Matt
Matt Bochenek

Chief Operating Officer

Lewis
Lewis Taylor

Global Head of Support

Tricia
Tricia Thomsen

Director of Care

Jason
Jason Weaver

Director of Care

Samdani
Samdani Basha

Vice President, CX (Design and Operations)

Bharat
Bharat Poddar

Managing Director and Senior Partner

Christophe
Christophe Duthoit

Managing Director and Senior Partner

Paul (1)
Paul Mackel

Head of Global Emerging Markets, FX Research

Afzal
Afzal Khanani

Head of Retail Operations

Fernando
Fernando García Migliaro

CX Director

Marcio
Marcio Ap Souza

CX Director

Gabriel
Gabriel Codesal

First Party Senior Director

Jeff
Jeff Myers

Vice President and General Manager, Listener Care

LIF - Digital Experiences Reignited

Digital Transformation