About the Leader Insights Forum
Digital Experiences Reignited was the theme of our sixth Leader Insights Forum.
Every year, senior executives and top industry thought leaders are brought together through the Leader Insights Forum (LIF) to have diverse, multicultural, and industry-driven discussions that center on elevating the customer experience. The annual event covers multiple industries and different strategic functions, featuring renowned keynote speakers sharing insightful ideas and inviting meaningful conversations.
Now on its sixth year, this year’s theme was “Digital Experiences Reignited.” LIF 2020 had 15 impactful sessions, headlined by high-ranking executives from some of the world’s most prominent brands. Entirely virtual, the week-long global event had keynote speakers discuss digital transformation, innovation, people management, and various industry-related issues.

Meet Our Speakers

President

Keynote Speaker

Director, Marketing Strategy

Keynote Speaker

Global Head of Support Operations

Vice President, Customer Service

Vice President, Customer Service

Chief Operating Officer

Global Head of Support

Director of Care

Director of Care

Vice President, CX (Design and Operations)

Managing Director and Senior Partner

Managing Director and Senior Partner

Head of Global Emerging Markets, FX Research

Head of Retail Operations

CX Director

CX Director

First Party Senior Director

Vice President and General Manager, Listener Care
LIF - Digital Experiences Reignited
Digital Transformation