COVID-19 has unexpectedly changed the way we work, operate, and connect with consumers. This has had a direct impact on all aspects of business, shining a spotlight on collections and the careful handling of consumers, effecting strategies, our approach, our employees, and our customers in every aspect of our lives. As the world re-opens for business with social distancing rules still intact, along with a valid health threat still looming, businesses need to be more flexible than ever and prepared to adapt their strategies as we move into this dynamic new normal. Change is present and still ahead in the world of debt collection.