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Path to the New Normal: Reimagining Collections

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Businesses need to be more flexible than ever and prepared to adapt their strategies as we move into this dynamic new normal.

COVID-19 has unexpectedly changed the way we work, operate, and connect with consumers. This has had a direct impact on all aspects of business, shining a spotlight on collections and the careful handling of consumers, effecting strategies, our approach, our employees, and our customers in every aspect of our lives. As the world re-opens for business with social distancing rules still intact, along with a valid health threat still looming, businesses need to be more flexible than ever and prepared to adapt their strategies as we move into this dynamic new normal. Change is present and still ahead in the world of debt collection.

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Josh Weiss

SPEAKER

Sr. Manager of Credit and Collections, Brinks Home Security

Josh comes with over 30 years of collections management experience. Since joining Brinks in 2018 he has substantially decreased Bad Debt Expense as part of an extensive overhaul of the life cycle of a delinquent account.

Todd Johnsen

SPEAKER

Senior Manager of Vendor Management, Snap Finance LLC

Todd is responsible for all First- and Third-Party Collection relationships. Todd has over 31 years of experience in the Collections industry spending 15 years with AT&T and 15 years with Verizon in various staff level and operational positions.

Roni Teson

MODERATOR

VP Business Development, Teleperformance

Experienced Vice President Of Business Development with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Negotiation, Operations Management, Strategic Planning, Business Development, and Sales Management. Strong sales professional with a Bachelor of Business Administration (B.B.A.) focused in Marketing from California State University-Long Beach. 

Path to the New Normal: Reimagining Collections

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