Path to the New Normal: What COVID-19 Has Taught Us


Work-at-home, automation, and digital channels are proving to be front-line elements of diversification.

The recent crisis has proven that existing models are not sufficient to deal with business continuity. It has also brought about a level of innovation and change in how we should think about provisioning service. As we emerge from this crisis, companies need to think beyond merely “bolt on” solutions and examine the role automation and digital channels should have in their front-line strategy, the interplay of digital with voice, shoring options, and platform considerations such as work-at-home and gig workers.
For the first time, TP Talks has arranged for three leading industry analysts to share their insights and answer pressing questions.
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Path to the New Normal: What COVID-19 Has Taught Us

Strategic Insights

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