Path to the new Normal Work-at-Home


Path to the new Normal Work-at-Home

Today, companies around the world have quickly rolled out extreme Work-at-Home solutions as they deal with unprecedented business disruption. For many companies, this abrupt change to a Work-at-Home model is an about-face after years of brick-and-mortar-only solutions. Many now realize that in solely relying on a brick-and-mortar model, they have lost out on the numerous benefits that Work-at-Home can provide. As we move forward, we must consider: is the Work-at-Home model the “new normal”?


In this roundtable session, we will combine vital learnings from decades of delivering Work-at-Home Agent (WAHA) capabilities around the world and new best practices from our response to COVID-19. We will also address real-life business challenges, such as creating a secure Work-at-Home structure, contingency plans, talent acquisition, and managing seasonal burdens and unplanned spikes in traffic.

Image Linkedin
Image Twitter
Image Facebook
Image Email
Image Share

Path to the New Normal

The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally get back to normal. But, in the face of how we are living and what we are experiencing today, how can life ever be what it used to?

This moment is the perfect time to collectively reflect on the lessons learned as we reinvent what normal will look like from now on.

“Path to the New Normal” is a weekly Leader Insights Roundtable Digital Event Series, featuring industry and Teleperformance experts. They will be delivering key learnings around topics such as Work-at-Home, Automation, "What’s Next" in Customer Experience, Digital Sales, and more.

Organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia, our roundtable sessions, which focus on advice and guidance in particular fields, are an excellent opportunity for business leaders to meet with industry subject matter experts.

WAHA Solutions

Find out how a WAHA solution can ensure business continuity during challenging times, and how Teleperformance can help keep your business running securely and professionally.