Mamta leads Teleperformance’s banking, financial services, and insurance vertical. She is responsible for supporting client growth and expansion plans and leveraging the best assets to build and grow the business unit globally. She is a guest lecturer at NYU Stern School of Business, a familiar speaker at the US Treasury, and events such as Obama’s African Summit, CARTES, and Columbia Business School Digital Financial Services and Emerging Payments Summit.

She is a board member in Teleperformance’s Diversity and Inclusion Committee and TP Women. Mamta has an undergraduate degree in Economics and Mathematics from Boston University and an MBA from NYU Stern School of Business.

Steven is a global thought leader in the field of Customer Experience. He is passionate about spreading ideas on the future of customer experience. He believes in the combination of common sense, new technologies, and empathic human touch, playing the long-term game and maximizing social responsibility to win the hearts and business of customers over and over again.

Steven is the author of multiple international bestselling books, including “The Conversation Manager,” “When Digital Becomes Human,” “‘Customers the Day after Tomorrow,” “The Offer You Can’t Refuse,” and a technology thriller called “Eternal.”