As enterprises move to respond to the demands of a new economy, they realize that efficiency and safety is just as important as speed. Today, business leaders are seeking turnkey solutions that would address their unique digital journeys.
The winds of change is sweeping through the economic landscape of the Philippines and the country’s industry and business leaders have stepped up to embrace the potential and benefits of digital technology for their customers and stakeholders. Leaders envisioning continued market leadership in the new economic landscape are actively seeking innovative ways to rapidly bring their organizations up to speed with global developments. This event will provide you with insights into the impact that a strategic digital transformation plan can bring to your company. We will be discussing how Technology, Analytics, and Process Excellence can help address your unique challenges such as improving Customer Experience, Business Profitability, and strengthening a resilient business model. Join us to get valuable information that can impact your organization’s market leadership in both short- and long-term.
Join Daniel Mendez Costabel, Innovation Lead & Relationship Management Director, Customer Service and Support with Microsoft, to learn about: Insights on creating a partnership that personifies vested sourcing Programs and initiatives deployed Tactics to achieve desired outcomes Best practices and success stories
SPEAKER
Joanne Avendano
Head of Customer Experience Management, GCash
As the Head of GCash Customer Experience Management, Joanne leads in the designing of strategic programs and initiatives to innovate approaches in handling its customers' concerns. She was also part of the pioneering team from Globe that incepted GCash in the Philippines in 2004.
Prior to this role, she was Head of Mynt's Business Operations as its Chief Information Officer. Joanne also had experience working for the big conglomerate companies like Ayala and San Miguel Corporation where she led various teams and projects.
Joanne holds a Bachelor’s Degree in Industrial Engineering from the De la Salle University in Manila.
SPEAKER
Joseph Dy
VP, Operations-Domestic Business, Teleperformance
As Vice President for Client Operations for Teleperformance Philippines, Joseph oversees the end-to-end account delivery and performance of the company’s Domestic Businesses. He has over 20 years of experience in the contact center industry, handling both international and local markets with an extensive background in telecommunications, travel and financial services sectors.
A double degree holder, Joseph has a Bachelor’s Degree in Communication Arts from the University of the East, and Business Management from De La Salle University.
SPEAKER
Jojo Pacis
VP, Transformation and Capability Development, Teleperformance
As the Vice President for Transformation and Capability Development for Teleperformance Philippines, Jojo heads the efforts in supporting all aspects of business transformation from sales support, solution design, implementation, and deployment. He also is the program lead of Teleperformance’s Global Analytics Academy and a member of the TP Innovation Working Group.
Jojo holds a Bachelor’s Degree in Commerce Majoring in Business Administration from the University of Santo Tomas in Manila and holds a Six Sigma Certification from the Center for Continuing Education of the Ateneo De Manila University.
MODERATOR
Dream Batac
Assistant Manager, Learning & Development, Teleperformance
Dream is an Assistant Manager for the Learning and Development Team for Teleperformance Philippines. Fresh from graduating college in 2009, she joined TP as an Agent then became a Communications Coach, Recruiter, and worked her way to the Learning and Development program. Currently, she leads TP Philippines’ JUMP! program which provides upskill training for the company’s entry level employees looking to break through the barriers of leadership. She is also a certified #IamRemarkable facilitator that aims to empower women and underrepresented groups to celebrate their achievements in the workplace and beyond.
Towards a More Digitized Philippines
Strategic Insights