Women continue to face challenges in the corporate environment but we have come a long way. We can energize one another as we share our stories along with the challenges we have overcome.
Joy Park and Miranda Collard are an inspiration as they embody ambition, compassion and confidence. Their life paths have led to successes at work whilst also reflecting the balance which every business professional strives to achieve in their family life. This is what makes them unique and why we are privileged to host their conversation and hope you will join!
To celebrate the achievement of women and as we embrace this new normal, please join Joy and Miranda in an exclusive conversation to address issues women (and men) face at the workplace in these stressful times and help promote a positive change. Joy and Miranda will share their insights and also their life journey along the way. Below, you will find some thought starters. we hope this resonates with you as we bring you our inaugural launch of TP SheTalks.
SPEAKER
Joy Park
Vice President, Outsourcing Strategy & Support
Joy Park is the Vice President of Outsourcing Strategy and Support at Comcast for both Care Call Center and Technical Operations. In this role, she is responsible for customer service strategy and operations specifically around outsourcing strategy, vendor management, contracts management, capacity management, training, quality, communication, and third party audit and compliance. Previously, Joy has also led the strategy and operations of Comcast's eCare channel. Her team supports over 20,000 FTEs across 10 countries with over dozen business vendors for Care and over 6,000 FTEs for Technical Operations.
Joy is a graduate of Virginia Polytechnic Institute and State University with a double major in Bachelor of Science in Management and Bachelor of Arts in Psychology. She has also earned a Masters in Telecommunications from George Washington University. Joy is also a graduate of Betsy Magnus Institute of Leadership and has also received Women’s Executive Leadership certification at Wharton, UPenn in 2015 and CTAM executive certification at Harvard Business School in 2018.
MODERATOR
Miranda Collard
Executive Vice President, Market Engagement, Teleperformance
As the Executive Vice President of Market Engagement at Teleperformance, Amit is responsible for aligning the company’s value proposition to market needs and leads the go-to-market efforts for the English World region. With over 18 years of industry experience, Amit brings a tenured history in the Customer Experience Management arena, having functioned as the Chief Marketing Officer at various BPO companies. Amit has led several innovative product development efforts in the BPO sector and is a frequent speaker at thought leadership seminars and conferences worldwide.
TP She Talks - Webinars Focused on Inspiring Women Leaders, with Joy Park
Strategic Insights