The US market is facing it’s most severe labor shortage in decades.
Join Brian Cantor, Principal Analyst & CCW Digital Director for IQPC's Customer Management Practice, as he shares:
- Best Practices and what it takes to attract and retain talent today
- Insights from research and real-life case studies about how the role of the agent is changing
- Tips on how companies can prepare their agents to meet a higher standard for service and organizational impact
SPEAKER
Brian Cantor
Principal Analyst & CCW Digital Director with IQPC
Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s industry-leading market studies and special reports. Additionally, he serves as managing editor and director for CCW Digital, which is the largest web publication and community for customer experience professionals.
MODERATOR
Amit Shankardass
Executive Vice President, Market Engagement, Teleperformance
As the Executive Vice President of Market Engagement at Teleperformance, Amit is responsible for aligning the company’s value proposition to market needs and leads the go-to-market efforts for the English World region. With over 18 years of industry experience, Amit brings a tenured history in the Customer Experience Management arena, having functioned as the Chief Marketing Officer at various BPO companies. Amit has led several innovative product development efforts in the BPO sector and is a frequent speaker at thought leadership seminars and conferences worldwide.
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Strategic Insights