TP Talks - Digital Health and Transformation for a Digital FutureVIEW FREE ON-DEMAND
Digital Health and Transformation for a Digital Future
While the Healthcare landscape has already shifted dramatically, healthcare providers have had to rapidly adapt to the fast-evolving needs of patients. Whilst the nature of healthcare delivery has transformed drastically in the last six months, the end goal for providers remains – to provide the best patient experience. To support the end-to-end patient journey, and engage with them at every touchpoint, healthcare providers are increasingly implementing a digital front door strategy. In a metaphorical sense, the digital front door represents how healthcare organizations engage with patients from the offset – assessing needs, and advising on treatment and care.
Meet the speakers
Founder & CEO, Damo Consulting
Paddy Padmanabhan is the Founder and CEO of Damo Consulting Inc., a digital transformation and growth advisory firm focused on the healthcare sector. Paddy is an award-winning business leader and entrepreneur with deep experience in healthcare technology markets. He is the author of the best-selling book Healthcare Digital Transformation - How Consumerism, technology, and Pandemic are Accelerating the Future (Taylor and Francis, Aug 2020). Paddy has had a distinguished career in leadership roles with global organizations such as GE and Accenture and has been a founding member of startups that had successful exits. Over the past 20 years, he has worked extensively as a technology strategist and trusted advisor to C-suite executives in large health systems and digital health firms.
Executive Vice President, Teleperformance
A customer advocate, strategic thinker, and problem solver who helps build highly effective and efficient teams to help our partners enhance customer experience for their customer call centers.
Mr. Lockbaum’s expertise includes providing solutions focusing on high-quality and highly efficient call center solutions for the health insurance, pharmaceutical, and DME markets. Sample programs include member and provider call center solutions, member telesales for +/- 65 markets, clinical support programs, health management solutions, IVR solutions, KnowledgeBase technology, hosted solutions, revenue cycle management, chat, and social media.
TP Talks - Digital Health and Transformation for a Digital Future