What's Next in CX?


What's Next in CX?

It is the first time in human history that we have five generations living, working, and quarantining simultaneously. Customers’ spending habits and the importance of different products and services are morphing and leapfrogging previously set milestones.

With this new mindset and fluid behavior, brands will need to leverage their customer service experience and augment it with the right strategy to succeed in the upcoming “new normal.”

What will be the effect of this unique moment on customer relationships? How will it differ by generation? No one knows the answer, but we have assembled a team of experts to guide us in a lively conversation regarding the key questions and trends to consider in this “new normal.”

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Path to the New Normal

The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally get back to normal. But, in the face of how we are living and what we are experiencing today, how can life ever be what it used to?

This moment is the perfect time to collectively reflect on the lessons learned as we reinvent what normal will look like from now on.

“Path to the New Normal” is a weekly Leader Insights Roundtable Digital Event Series, featuring industry and Teleperformance experts. They will be delivering key learnings around topics such as Work-at-Home, Automation, "What’s Next" in Customer Experience, Digital Sales, and more.

Organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia, our roundtable sessions, which focus on advice and guidance in particular fields, are an excellent opportunity for business leaders to meet with industry subject matter experts.

Confirmed Panelists - What’s Next in CX?

What's next in CX?

As COVID-19 continues to affect business operations throughout the world, what can companies do to increase customer satisfaction, loyalty and advocacy?