At the Forefront: Teleperformance Continues to Lead the Way in CX Management
Best Practices & Case Studies

At the Forefront: Teleperformance Continues to Lead the Way in CX Management

Teleperformance - 09.09.2021

The disruption caused by the COVID-19 pandemic greatly impacted many businesses and organizations worldwide. In the customer experience landscape, continuing to address, meet, and adapt to the customer’s shifting needs and buying behavior became a challenge. In order to overcome the gargantuan task of maintaining CX levels during a global pandemic, many companies accelerated their digital transformation efforts, boosted their work-at-home capabilities, and invested heavily in digitization in order to move forward with today’s changing landscape.


During the global pandemic, Teleperformance was driven to ensure resiliency for our clients so they can continue providing excellent service to their customers. As we slowly adapt to today’s new setting, our commitment to our employees and our clients only strengthens. As a global leader in the industry, it remains our mission to help our clients elevate the customer experience. This is why we are grateful and honored to be once again recognized as a Leader in the Customer Experience Management (CXM)—Service Provider Landscape with Services PEAK Matrix® Assessment 2021 by Everest Group.


The Everest Group PEAK Matrix® provides a data-driven assessment of service and technology providers across different services markets globally. In Everest Group’s CXM Services PEAK Matrix® Assessment 2021, 39 customer experience management service providers were assessed based on market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback. Teleperformance was named a Leader once again in Everest Group’s assessment.

High Res PEAK 2021 CXM Services For Teleperformance


Teleperformance remains at the forefront of exceptional customer experience management, and this recognition—as always—was made possible through the support of our dedicated teams all over the world and our clients who have placed their trust in us, especially during a global pandemic.


As we move forward, we continue to put our focus on setting the highest standards in everything that we do and offer. We would like to congratulate our teams all over the world and thank Everest Group once again for this recognition.


Together, we are all #ProudtobeTP!

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