TP Earns Highest Score in the 2022 EMEA CX Management
The customer experience (CX) landscape is in constant motion, fueled by the changing expectations, needs, and buying behavior of customers. As CX continues to be a key driver of customer satisfaction and brand loyalty, Teleperformance remains focused on making each interaction simpler, faster, and safer by exhibiting business agility and innovation in everything that we do. We are truly honored to announce that Teleperformance earned the highest ranking in Everest Group's Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022.
Everest Group’s PEAK Matrix® provides a comprehensive, data-driven assessment of service providers across different service markets globally. In Everest Group’s Customer Experience Management 2022 PEAK Matrix®, 25 of Europe’s top CXM service providers were assessed based on market adoption, value delivered, vision and strategy, service focus and capabilities, technology, and innovation. Teleperformance emerged as the leading service provider.
Here are a few key insights on Teleperformance, taken from Everest Group’s report:
- The largest CXM services provider in EMEA with over 115,000 employees
- Services offered to various industries and sectors, including retail, BFSI, telecom, technology, and the public sector
- Investments made in proprietary tools, including TP Interact that utilizes advanced analytics, TP Gamification to boost employee engagement, chatbots, and pilot crypto solutions to accelerate clients’ digital transformation initiatives
- Work-at-home capabilities and cloud shoring solutions through Cloud Campus
- A strong suite of CX advisory services
- Foraying into the metaverse
In a press release, Vice President of Everest Group David Rickard said: “Teleperformance has been ranked as the top company in Everest Group's Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022 driven by factors such as its extensive experience in the region, robust partnership system, scope of services, and its vision and strategy,” said Rickard. "Teleperformance has built strong technology capabilities, including advanced data analytics, CX advisory services, and initiatives in the metaverse space, helping the company adapt to fast-changing client requirements."
“Teleperformance’s current global benchmark position as the clear worldwide leader in CXM reflects well on our entire worldwide team. Being independently recognized by Everest Group as the top ranked CXM company for all of Europe, the Middle East, and Africa is a tribute to the dedication and performance of all of our employees in EMEA,” said Teleperformance Chairman and Chief Executive Officer, Daniel Julien. “We work constantly together to train and support our employees and collaborate closely with our clients to form truly strategic partnerships that are based on mutual trust, innovation, great execution and consistency. We support the most successful brands in the world and are very happy to be recognized for the outstanding customer service delivery and the overall value we provide to our clients in EMEA.”
We express our gratitude to all our teams across the EMEA region for another recognition! Moving forward, we will continue to fortify our commitment as a global leader in customer experience management and digitally integrated business services. Congratulations to our employees – this recognition is all because of you. Together, we are #ProudtobeTP!