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Embracing the Future of Work
Teleperformance - 10.17.2022

Remote work has already established itself as a crucial component in today’s post-pandemic workplace. It continues to offer unparalleled benefits to employees and organizations: business continuity, unmatched flexibility, and improved well-being of employees, to name only a few.


With the future of remote work already in the horizon, the road to its continuous improvement is slowly opening many avenues of opportunities. As businesses and organizations embrace the future of workplace, the quest to unearth the work-at-home model’s capabilities only solidifies. In a LinkedIn Live hosted by Mamta Rodrigues, Teleperformance’s Global President of Banking, Financial Services, and Insurance, we continue to explore the current state – and the future of – remote work, and explore its best practices with our very own Fabio Luis, Head of Work-at-Home Solutions and Professor Frances J. Milliken, Arthur E. Imperatore Professorship in Entrepreneurial Studies – Stern School of Business, New York University.

Turning the Page to a New (Remote) Chapter


During the pandemic, many organizations transitioned their traditional workforce models into remote work to continue doing business while also prioritizing the safety of its employees. So, as remote work becomes a part of the new normal, what lies ahead, and how can companies differentiate in attracting and retaining talent in a very competitive job market?


According to Fabio Luis, the employees of today have already turned a new chapter when it comes to wanting job flexibility, working conditions, and preferences. The data alone – taken from Teleperformance’s internal Employee Work-at-Home Survey – embodies this statement. “We have surveyed Teleperformance where we asked employees their preferred location to work,” said Luis in the LinkedIn Live session. “Is it remote, or is it office? The survey had 128,000 answers in more than 40 countries. And the data showed that 74% of respondents say that they prefer to work exclusively from home, full time from home, and only 10% of the people prefer to work from the office. When we compare the data vs the 2021 results, this year we had only 10% of the people preferring to work from the office. Last year, we had 22% of the people preferring to work from the office.”


Professor Milliken also mentioned relevant data that supported these numbers. “In one study we did, we found that about 85 to 90% of our respondents indicate that they want to continue to work remotely,” Milliken shared. “And in another study, 94% of our respondents said that if they were given the choice, they would prefer to work remotely next year. And 78% of them said that they were extremely likely to prefer to work remotely.”


These numbers paint a clear picture on what employees want and prefer. With this, it is now up to companies and organizations to continue providing flexibility to its employees through remote work. It is also important that employee engagement, especially in a work-at-home setup, will continue to play an even greater and more important role in attracting and keeping talent.

Employee Engagement: Remote Work Best Practices


Many organizations are still learning the ropes in determining the best working setup for their employees. However, one thing remains clear – and that is, there is a great need to engage employees as the state of remote work continues to unfold.


Luis’ insights and thoughts on remote work’s best practices focus on building better connections with employees, as well as investing on topnotch security to ensure seamless and safe working conditions for both clients and employees. “My top advice for all companies that really want to stay remote is to protect their employees and their clients,” advised Luis. “And second, invest in understanding their employees. Make sure the employees are connected and have a strong working setup. And I still see that companies need to invest more in creating a robust framework, a standard way of working from home in different verticals.”


To sum up a few of the best practices, companies and organizations need to:

  • Create the proper touchpoints with the employees
  • Create a very strong engagement to your organization
  • Understand that working from home is not sending people to work at home – there is a set of processes and a framework that supports work at home


Join Mamta, Professor Milliken, and Fabio as they discuss informative insights on the future of work. Learn how to gain a competitive advantage in your industry and watch our
LinkedIn Live today!

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