Empowering Customer Experiences: TP Wins Company of the Year Award in the Mexico Outsourcing Industry

TP Wins Company of the Year Award in the Mexico Outsourcing Industry

Teleperformance - 02.28.2024

The Latin American (LATAM) region is rapidly gaining momentum as it navigates today’s fast-changing landscape.


As the region’s markets expand to accommodate the changing expectations and needs of customers, Teleperformance continues to leverage its position as the region’s leading provider of digital business services. We understand the value of delivering exceptional experiences for customers, harnessing multilingual capabilities, and focusing on security to stand out among the competition. Teleperformance is fueled by 14 contact centers and over 21,000 employees in Mexico, providing services to more than 30 countries and serving over 80 clients. Our operation in Mexico is critical to delivering exceptional, customer-centric experiences in the region, emerging as a leader in the US nearshore, Mexican, and LATAM CX outsourcing services market.


With this, we are pleased to announce another addition to Teleperformance’s list of achievements: Frost & Sullivan honored Teleperformance with this year’s Best Practices Company of the Year Award in the Mexico Customer Experience (CX) Outsourcing Services industry.


The award recognized Teleperformance’s growth trajectory in Mexico, our commitment to delivering value-added services, a customer-centric philosophy, and a strong focus on innovation.


In its assessment, Frost & Sullivan stated how Teleperformance established and solidified its presence in the Mexican market and highlighted our commitment to innovation by utilizing AI and machine learning.

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As the largest territory in the nearshore market, Mexico is a vital part of Teleperformance’s LATAM strategy. Teleperformance in Mexico is a people-centric arm of the company with more than 21,000 employees, 14 contact centers, and a strong commitment to delivering value-added services for its customers by making every interaction unique. - Samantha Fisher, Best Practices Research Analyst

 

Here are more highlights from the assessment of Teleperformance in Mexico:

  • Enhanced CX performance through Cloud Campus hubs and Teleperformance’s Cloud Campus platform
  • Expertise in leveraging digital business services and best practices powered by analytics and automation
  • Proprietary tools that strike a balance between technology and the human touch, including TP Sentinel, TP Simulation, Agent Assist, and Remote Quality Assistance
  • The use of gamification in skills development, retention, and employee engagement
  • Service delivery in multiple industries: Teleperformance in Mexico is currently the home of the company’s Center of Excellence for BFSI
  • A complete approach to data privacy and compliance, investing in world-class security operations centers to protect its business ecosystem and stakeholders
  • Increased capabilities to provide more flexibility and scalability after the acquisition of Majorel


Congratulations to our teams in Mexico for this superb recognition! Together, we are #ProudtobeTP.

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