Forward, March! The Future of Automation
Digital Transformation

Forward, March! The Future of Automation

Teleperformance - 09.28.2021

The world of digital transformation continues to broaden its horizons, and every day, we take one step ahead towards the future.

A look at today’s technology previews a window of opportunities, all powered by a massive spark of ideas and innovations that bridge us to a brighter tomorrow. Robotic process automation has become a game changer in a post-COVID-19 era, with its benefits of accuracy, efficiency, and speed felt across various industries and sectors during the global pandemic. As previously discussed in our recent LinkedIn Live featuring our partners UiPath, implementing automation can be a key factor in unlocking human potential.

As we march forward to a digital world full of possibilities, we invite you all to continuously learn with us. We are proud to see our very own Sidharth Mukherjee, Teleperformance’s Global Head of Technology, Analytics, and Process Excellence (T.A.P.™), present and speak in “FORWARD IV,” a conference organized by UiPath.

FORWARD IV is the world’s most immersive gathering of automation experts. This year, FORWARD IV is taking off—a celebration of those making digital transformation a reality. Sidharth’s session in the conference is titled “The Future of Premium Customer Experience: How Automation is Driving the Biggest Disruption in the BPO and Contact Center Market Since its Inception.” In this session, expect to learn important insights exploring the growing roles of AI and automation in customer experience and in the BPO industry. Find out if automation and AI can continue to keep up with the promise of elevated and better customer experiences as we move forward to the future.

As one of Teleperformance’s key thought leaders on digital transformation and technology, we look forward to Sidharth’s actionable and relevant insights on automation. We can’t wait to learn and watch Sid in action at FORWARD IV!

FORWARD IV is taking place at the Bellagio in Las Vegas, NV on October 5-6, 2021. To learn more about how Teleperformance accelerates digital transformation through Technology, Analytics, and Process Excellence, read the
T.A.P. Quarterly.

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