How many times have you left your computer unlocked in the office? Do you feel you have more control over a crowded workspace or your home office where you can regulate who enters and exits?

As we adapt to the changing work dynamics, it's imperative to rethink our security strategies.

During the shift to remote work, we re-evaluated our machine lockdown controls and implemented automatic lock controls for computers during periods of inactivity. Additionally, we introduced a range of authentication mechanisms, including 2FA, fingerprints, YubiKeys, and more. These measures bolstered our defenses against unauthorized access.

In our pursuit of airtight security, we deployed additional hardening policies, strategically placed watermarking stamps on screens to deter data leaks. We configured our systems to automatically mask sensitive data in client interactions and devised innovative solutions to safeguard credit card information during live interactions.

B&M Adapts Remote Work Technologies

The rise of remote work has heightened our awareness of security concerns. Remote work has challenged traditional security paradigms, pushing us to adapt. Today, we find ourselves in a scenario where technologies deployed for remote work are being integrated into brick-and-mortar (B&M) operations, representing an inverted dynamic.

Facial recognition has entered our daily lives. It is in our houses and our phones, and we have been gradually accepting the usage of such technologies. As the trend evolves around our daily habits, greater acceptance of such technologies in the business sphere is expected to rise.

This acceptance will drive companies to justify the need for physical office spaces for security purposes.

The promise of smart glasses

In the quest for enhanced security, I explored the realm of smart glasses. These innovative devices, although currently expensive and not universally accessible, show promise. The space between the individual and the screen, often a security concern, is eliminated by such glasses.

To gain firsthand insight into this technology, we experimented with two models, the Rokid Air (a cost-effective option) and Lenovo's ThinkReality A3 Smart Glasses. Lenovo's offering stood out with its immersive experience and ability to use multiple screens within the glasses, providing an overall positive user experience.

Remote work helps you surf the security landscape

As companies embrace remote work, they face the challenge of integrating new technologies and processes into their overall security framework. This transformation extends beyond remote employees to include the office-based workforce.

By adopting a remote work model, companies will be challenged to adopt new technologies and processes much faster, which leverage their overall security stack across the company, not only for remote employees, but also for the office-based workforce.

Remote work must be evaluated on a case-by-case basis, and making efforts to retain a portion of the workforce with the ability to work remotely will help companies remain at the helm of new cutting-edge security technologies, which benefit the entire organization.

Teleperformance Cloud Campus Security Framework

As part of Teleperformance’s continued mission to make services more efficient and flexible and offering the best possible solution to our clients, the Teleperformance Cloud Campus (TPCC) offers a robust and comprehensive set of security layers to ensure business and services are secured regardless of location.

Industry-specific certifications, recognitions, and alignments​

Emerging as a pioneering solution for remote operations, the TPCC provides virtual collaboration tools, seamless communication channels, and robust data security measures, ensuring a highly protected environment for remote teams.

Teleperformance’s comprehensive data security framework is aligned with the most stringent international standards and an ISO 27001 and ISO 27701 certified for its Privacy Information Management System (PIMS). We are also Payment Card Industry Data Security Standard (PCI DSS)-compliant to further enhance data security and reduce the risk of fraud.

Teleperformance is also the first company in the industry to comply with the Binding Corporate Rules (BCRs) in the European Union, having a BCRs controller and processor status. ​

Our comprehensive data security framework empowers businesses to safeguard sensitive information and comply with industry regulations, effectively mitigating the risks associated with remote operations while boosting performance and enhancing team dynamics.

What Does This Mean for Your Business?

It means highly secure, location agnostic workplaces that clients can trust with their customer data and the assurance of receiving the same level of protection everywhere. It means that clients can focus on their targets while we perform the security heavy lifting.

The same level of security for work-at-home agents using strict security protocols:

Because our goal is to protect the entire business ecosystem – the clients, customers, and employees –we created holistic security principles divided into four levels:

• People: Extensive cybersecurity training across Teleperformance
• Process: Security by design, audits, and white hacking
• Culture: Promotion of a cyber-smart culture within the enterprise
• Technology: Re-architecting the network and tools to enhance the detection capabilities through the Global Security Operation Center

At Teleperformance, cybersecurity and privacy are at the core of the TP value proposition that is why we always take the necessary steps to ensure the privacy and enhance data security of our clients and our clients’ customers. We not only address the security and location barrier to remote work adaptation for companies, but we strive to set the bar high for the industry.

That concludes this week’s blog. Join me again next time for “The gig economy's ripple effect on remote work.”