As our new reality unfolds, businesses in many sectors must still rely on at home customer service solutions experts – and this will continue for some time. So, having an efficient and effective work-at-home business model has become business critical. This is why Teleperformance continues to break new ground in recruiting and managing remote teams. Introducing Teleperformance Cloud Campus!
What is Teleperformance Cloud Campus?
Teleperformance Cloud Campus is the most efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experiences. Now, interaction experts can truly live anywhere, and just connect to supervisors and colleagues via one of our innovative Cloud Campus Hubs.
How does it work?
Teleperformance can source agents from anywhere in the world, overcoming geographic barriers to deliver the best talent in the industry. Designed from the ground up to specifically support dispersed teams, our digital command centers – or Cloud Campus Hubs – keep employees connected and engaged, while providing support tools, coaching, and career advancement opportunities.
Flexibility and Business Continuity, Delivered
Prepare your business to weather any storm. This agile business model provides the flexibility and scalability to overcome future business disruptions – or just adjust to meet changing seasonal demands. The Teleperformance Cloud Campus model makes it easy to scale up or down as business needs change.
Kinder to the Earth, Kinder to Our People
Because of reduced commercial facility use, the Teleperformance Cloud Campus model helps lower the carbon footprint. Plus, it encourages inclusion and diversity by offering employment opportunities for the mobility-challenged and disabled.
Data privacy and security are top priorities. The Teleperformance Cloud Campus protects sensitive data using secure, PCI-certified architectures, fraud prevention protocols, and strict employee policies. Moreover, our Cloud Campus model uses multi-factor authentication and device lockdown, while ensuring that no data is stored locally.
Teleperformance uses various tools and methods for managing remote resources including:
- Digital recruitment
- Virtual training rooms
- Virtual engagement and learning-based games
- Dedicated personnel support and departments
Interested in our at home customer service solutions? We’re here to help your business succeed in today’s rapidly changing global market. Learn more about Teleperformance Cloud Campus today!