Leading the Responsibility Movement Forward
Corporate Social Responsibility (CSR)

Leading the Responsibility Movement Forward

Clementine Gauthier - 01.11.2023

Strong corporate social responsibility initiatives have long supported Teleperformance’s vision of a better and fairer world for all. Through the years, we’ve made it our passion to be a Force of Good for our communities and for the planet we live in. We have been making a positive impact on thousands of lives, and go above and beyond in taking better care of the environment.

In 2013, Teleperformance first pursued and achieved certifications in all five areas of Verego’s social responsibility standards. Fast forward to 2022, we are only continuing to lead the responsibility movement forward: we are honored once again to receive a full Enterprise-wide Certification in all five areas of Verego’s SRS Standard: Leadership, Ethics, People, Community, and the Environment. This marks our consecutive annual Verego SRS certification.

Each area assesses and measures key social responsibility factors:

Leadership: recognizes and focuses on the company’s overall commitment to corporate social responsibility
Ethics: focuses on the company’s conduct and processes used to procure services and goods
People: highlights the company’s initiatives in protecting human rights and in driving employment
Community: measures a company’s investment in local communities where it operates
Environment: details the ability of a company to measure and improve its impact on the planet and on the environment

Teleperformance has been recognized as an industry leader and a “CSR Thought Leader,” after achieving exemplary marks in Verego’s executive scorecard.

Since 2013, the Verego SRS Standard has been outlining social responsibility best practices. The Verego SRS Standard certification establishes social responsibility standards that aid companies and organizations globally to manage, implement, and establish corporate social responsibility policies, goals, initiatives, and programs.

In 2021 alone, Teleperformance has improved lives around the world; $7M were given in charitable donations and 60K volunteer hours were tallied. Our social responsibility initiative Citizen of the World has provided over $60M in total donations since its inception in 2006. We also continue to implement responsibility business practices that protect the environment, being one of the first 100 signatories of the Climate Pledge which sets a goal of reaching net-zero carbon emissions by 2040. Teleperformance has also boosted its own climate objectives by committing to the Science Based Targets initiative, allowing us to take further action against climate change.

Thank you to all our dedicated employees who have supported us in making a positive difference through the years! We share this prestigious recognition with you, and together – we will only become stronger in our pursuit of a better and fairer world for all.





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