Leading the Way in Competitive Strategy

Leading the Way in Competitive Strategy

Teleperformance - 06.30.2023

As a digital business services company, Teleperformance continues to adapt to the changing needs and demands of today’s markets. Fueled by a global team of passionate employees, we help our clients achieve long-term success by driving innovation and leveraging the best technology, blending it with the human touch to make people’s lives simpler, faster, and safer. With over four decades of expertise across various industries, we implement business agility, and deliver the most advanced, digitally powered business services.

Teleperformance remains on a relentless path to emerge as a global leader in digital business services. This is why we are more than honored every time our efforts and performance are recognized. We are grateful to be the recipient of the 2023 Global Competitive Strategy Leadership Award and the 2023 European Competitive Strategy Leadership Award from the prestigious Frost & Sullivan.

These awards validate our strong performance globally and our unique capabilities that allow us to adapt to changing business landscapes driven by digital technologies. Furthermore, these recognitions highlight Teleperformance’s abilities in utilizing the latest technology, e.g., artificial intelligence, to elevate client and internal operations and improve customer satisfaction while navigating challenges.

As the recipient of the 2023 European Competitive Strategy Leadership Award, Frost & Sullivan identified Teleperformance as best in class in the European customer care outsourcing industry. Teleperformance was also recognized for a strong overall performance, excelling in strategy execution and employee engagement, as well as having market differentiators such as Cloud Campus.

In a press release announcing the Global Competitive Strategy Leadership recognition last May, Michael DeSalles, Principal Analyst at Frost & Sullivan, commented: “Teleperformance is the most recognized business process outsourcing company in the industry, by Frost & Sullivan, for its best practices, innovation and advancements in security practices and certifications. The company did an excellent job in 2022 building lasting relationships with clients that accelerate the growth of their companies and the strength of their brands while ensuring that commerce and technology advance to benefit economies worldwide.”

Frost & Sullivan recognizes companies that leverage competitive intelligence to demonstrate best-in-class implementation, exceptional growth strategies and sector share, and achieve customer satisfaction.

These recognitions from the renowned Frost & Sullivan serve as a testament to Teleperformance’s ongoing commitment to help the world’s best brands transform and streamline their business in meaningful and sustainable ways through digital business services. Congratulations to all our hardworking teams from all over the world for another milestone! Together, we lead the way. We are #ProudtobeTP!

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