Moving Forward: 2019 Integrated Report

Moving Forward: 2019 Integrated Report

Teleperformance - 04.02.2020

2019 was a year of momentum for Teleperformance. With our continued focus on moving forward and evolving with technology, we have reached and sustained business growth, enabling value creation for all our shareholders.

With Teleperformance’s aim to become an agile partner for clients in today’s digital world, we have embraced digital transformation, powered by our passion for interactions that are built and harnessed with our high-tech, high-touch approach. In 2019, Teleperformance has set new records for growth, profitability, and job creation. With a revenue of 5,355 million Euros, Teleperformance has consolidated its global leadership, planting our position firmly in the industry.

Going forward, Teleperformance continues to take advantage of technology in order to elevate the customer experience, creating simpler, faster, and safer interactions for our clients and their customers. We set our focus on maintaining our deep understanding of local markets and customer behavior, strengthened by our presence in 80 countries. All over the world, we count on over 330,000 interaction experts to positively impact brands, and inspire them to make a positive impact in people’s lives and in the communities they live in.

Our high-tech, high-touch approach puts a keen focus on what lies ahead in today’s digital landscape, and allows us to use technology to support and create meaningful interactions. Our employees are the heart of our organization—they are the pulse that keeps us moving forward. Diversity and inclusion remain rooted in our DNA, as we grow with our people and allow our differences to make us even stronger.

We are proud to share our 2019 Integrated Report, which is a summary of our achievements, and the milestones that we have reached. Teleperformance’s mission to serve other people by helping them find solutions is what keeps our journey move forward, and the road ahead is paved with our passion to make every interaction matter. Download Teleperformance’s 2019 Integrated Report by clicking here.

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