Reinforcing TP’s Commitment to be the Best

Reinforcing TP’s Commitment to be the Best

Luciana Cemerka - 06.16.2022

With over four decades of experience, we’ve made our mark in the industry by exceeding expectations and going above beyond to better support our clients and our employees. We remain driven by an unwavering perseverance, continuous innovation, and relentless teamwork. An inspiration to deliver the very best is embedded within our DNA, fueling our pursuit of excellence.

We will never stop challenging the impossible. Our passion to deliver meaningful interactions is powered by our ongoing commitment to excel in everything that we do, overcoming obstacles along the way. At Teleperformance, we remain inspired to be the best.

Inspired to be the Best for Our Employees

Together with our employees, we remain steadfast in our commitment to being the global leader in advanced customer and citizen experience management services. We know our people deserve nothing but the best, so we have set the highest standards in employee experience. For our efforts, Teleperformance was named among the 25 World’s Best Workplaces 2021 by Fortune and Great Place to Work® Institute. As of 2021, 98% of Teleperformance employees were working at a location that has been certified as a Best Employer.

Teleperformance has created a culture that embraces diversity, inclusion, and equal growth opportunity. Our philosophy of believing in the power of our people never falters. We value personal development and continuous improvement, giving our employees enough room to learn, grow, and evolve so that they can perform at their best. Last year, 61M in training hours were provided to our employees.

Inspired to be the Best for Our Clients

Teleperformance has offered award-winning, industry-centric business practices and solutions to the world’s leading brands. With over 420,000 employees serving 170 countries, Teleperformance has the biggest geographic footprint in the industry.

We believe in delivering only the best for our clients. Our leadership, industry-leading solutions, and expertise have been recognized: Teleperformance has emerged as a Leader in Everest Group’s CXM Services PEAK Matrix® Assessment and in Trust and Safety – Content Moderation Services PEAK Matrix® Assessment for the second year. We’ve been recognized across continents, receiving multiple awards from Frost & Sullivan: the 2021 North American Competitive Strategy Leadership Award in BPO Outsourcing and the 2022 European Customer Experience Outsourcing Services Market Leadership Award. We were also named a top-performing Leader in the Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2021.

Today, we are even more inspired to be the best for our clients by delivering exceptional services and experiences Innovation drives us forward, so we apply technology, analytics, and process efficiencies to elevate our performance to achieve amazing results for our clients. Teleperformance is at the forefront of innovation, constantly evolving through our AI capabilities that elevate tomorrow’s CX. We are also one of first companies in the industry to explore the metaverse. We are fueled by our high-tech, high-touch approach that blends the human empathy with the most advanced technologies.

Teleperformance believes in long-term partnerships that are built on trust. This is why we have established a best-in-class security framework powered by proprietary tools that protect customer data and prevent fraudulent activity in any environment.

Inspired to be the Best for Our Communities

As a global Force of Good, Teleperformance makes a positive impact on our communities and on the environment through charitable programs, volunteer opportunities, and responsible business practices. For years, we have built partnerships with organizations that share our goal of making the world a better and fairer world for all.

Since 2006, we have made 60M million USD in total charitable donations through our CSR initiative Citizen of the World. We have also engaged in a three-year partnership with UNICEF to support projects of providing education and aiding in emergencies.

Citizen of the Planet is our global corporate initiative implemented in 2008 to ensure that Teleperformance operates in an environmentally friendly and responsible manner. In 2021, 21% of Teleperformance’s energy consumption came from renewable sources. We’ve also made a commitment to reach net-zero carbon emissions by 2040, a full 10 years ahead of the Paris Agreement.

Together, We’re Inspired to be the Best (Even More!)

We’ve been inspired to keep customers connected to their favorite brands for over 43 years across all continents of the world, building the best teams so we can offer the best business solutions. And our talented employees work tirelessly each and every day to make it happen. That’s why we collaborated and innovated with our employees, clients, and partners every step of the way.

Overcome any obstacle and transform the basic into the extraordinary together with Teleperformance. Join us as we reinforce our commitment to be the best! #InspiredtobetheBest

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