In a region that has shown significant resilience, the customer experience management in healthcare in North America is rapidly accelerating its digital CX implementations. The region is witnessing the advent of new technologies, harnessing the latest capabilities of cloud-based contact centers, automation, and analytics, among many others. Looking at the healthcare sector, technology continues to elevate the patient experience, utilizing innovation to better personalize interactions between patient, providers, and healthcare companies. The industry is evolving swiftly to address the changing expectations of patients and providers.

In a competitive healthcare industry, Teleperformance values the need for patient-first experiences. For over decades, we have cemented our position as a trusted partner, creating meaningful interactions and connections between brands and consumers. We take every recognition as inspiration to become even better – today, we are extremely grateful to announce that Teleperformance emerged as a Leader in Everest Group’s Healthcare Customer Experience Management (CXM) in North America PEAK Matrix® Assessment in 2022. Everest Group’s PEAK Matrix® provides a data-driven assessment of service and technology providers across different services markets globally.

A Leader: Customer Experience Management in Healthcare

We reached the top position and scored the highest in the assessment recognizing the leaders in customer experience management in healthcare, with Everest Group recognizing Teleperformance’s reputation as a frontrunner to support healthcare clients in their end-to-end operations across the CXM value chain. In a press release, key Teleperformance tools, services, and capabilities were highlighted, including:

• TP Interact for advanced analytics
• TP Chatbot
• TP Gamification for employee engagement
• Pilot crypto solutions

Furthermore, Everest Group also recognized Teleperformance’s robust scale of operations, business cases, and client portfolio that includes renowned brands – including one of the top 10 hospitals in the United States.

“Teleperformance has emerged as a Leader in Everest Group's Healthcare Customer Experience Management (CXM) in North America PEAK Matrix® Assessment in 2022, as a result of its robust scale of operations, end-to-end process coverage across the healthcare payer and provider value chains, a strong suite of proprietary solutions, as well as a competent capability network across onshore and offshore locations.” – Ankur Verma, Practice Director, Everest Group

In a press release, Teleperformance CEO Daniel Julien commented: “Reaching the top of this ranking makes us sure that we are on the right way to augment customer satisfaction in North America, and provide solutions to accelerate our clients’ transformation journeys.”

We are grateful once again to receive this prestigious recognition from Everest Group! Being named as a leader in customer experience management in healthcare, Teleperformance remains committed to providing transformative, long-term CXM services and solutions in the healthcare industry. Congratulations to our teams in the North America region! We are #ProudtobeTP!