The airlines sector continues to soar higher with its operating profits expected to reach $22.4 billion in 2023, according to the International Air Transport Association. Revenues are also expected to grow significantly, as more and more travelers take on the skies this year.
With a strong financial outlook fueled by the rise in global travelers, the airlines sector continues to be highly competitive. Throughout the world, airline carriers are finding more ways – including forming partnerships with a digital business services provider – to meet the needs and expectations of travelers who want personalized experiences, unique travel destinations, and exceptional customer service.
A Trusted Partner in the Skies
Collaboration has become integral in today’s supercharged markets. For many years, Teleperformance has worked with brands who share our passion for excellence and our passion for innovation.
As a global leader in digital business services, Teleperformance has become the trusted partner of the world’s biggest companies.
For our strong efforts, we are pleased to announce that Teleperformance in Greece has been awarded with the prestigious CEO Award for Outstanding Partnership by a renowned airline company. This recognition is a testament to our exceptional team's unwavering commitment and tireless dedication.
Teleperformance in Greece played a significant role in leveraging digital business services to streamline and elevate customer support in the airlines sector, as well as improve overall operations and customer service. For an airlines company, Teleperformance drove key results, including the following:
- Easily categorized high-priority customer requests, contributing to satisfaction
- SLAs were setup for different support processes
- Minimized and eliminated CEO complaints to 0 in the past six months
- Dealt with every customer query in an empathetic and timely manner
- Turnaround time reduced by 50 to 70%
- Turnaround for urgent cases has significantly reduced
- CSAT scores were on target for six out of 12 months, within 84.6% within the first year of operations
Teleperformance is committed to helping our clients adapt to change and master the future. Through our partnerships forged on trust, we continue to harness the best of technology and balance it with the human touch to create meaningful interactions that build customer loyalty and overall satisfaction.
Congratulations to our teams at Teleperformance in Greece for winning this exceptional award! We thank you all for your continuous dedication and for your commitment to excellence. #ProudtobeTP