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Strengthened Regional Presence: TP is a Leader in the Americas

Teleperformance - 09.16.2022

As a global leader in advanced customer and citizen experience management services, Teleperformance continues to elevate CX and go above and beyond in delighting our clients and their customers.

For over four decades, our global teams have delivered exceptional customer service for our clients’ customers, and over time, Teleperformance has evolved – we utilize technology and innovation to create simpler, faster, and safer interactions while harnessing the skills and capabilities of our employees. Our commitment to become the best only strengthens each and every day. Today, we are pleased to announce that Teleperformance was named a Leader in Everest Group’s Customer Experience Management (CXM) in the Americas 2022 PEAK Matrix® Assessment!

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. For years, PEAK Matrix® has become a trusted source that offers an insightful analysis of providers, their solutions, and locations across various sectors and different service markets all over the world. The assessment highlights information about service providers and details its strategy, market success, investments, digital technologies and capabilities, solutions and feedback.

In Everest Group’s PEAK Matrix® for Customer Experience Management Service Providers in the Americas 2022 report, 37 leading CXM service providers were featured and categorized under the following: Leaders, Major Contenders, and Aspirants. Teleperformance emerged as a Leader in Everest Group’s report.


High Res PEAK 2022 Customer Experience Management (CXM) In The Americas Teleperformance

In the report, “Leaders” are service providers that have shown consistency in the delivery of CXM services while continuously growing their client portfolio. Furthermore, Leaders received high satisfaction scores from clients as a result of having innovation, a highly skilled talent pool, and a keen focus on enhancing emerging technologies such as AI, automation, and remote work.

Everest Group described Teleperformance as one of the largest CXM providers in the Americas, continuously tapping into new geographies by expanding its service delivery locations in the region. Fortified by over 200,000 agents servicing the Americas, Teleperformance adds value to its CX capabilities by leveraging digital technologies to support and accelerate clients’ digital transformation efforts. The report also highlighted the Teleperformance Cloud Campus, a cloud-shoring remote work solution that leverages the scale of our agent network.

Teleperformance remains committed to demonstrate our deep delivery capabilities across the Americas. With each meaningful interaction, we will continue to reinforce our commitment to be the best to deliver simpler, faster, and safer interactions. Congratulations to our teams in the Americas for another milestone! We are #ProudtobeTP!

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