Strengthening Teleperformance’s T&S Leadership

Strengthening Teleperformance’s T&S Leadership

Teleperformance - 05.06.2024

Trust and safety (T&S) services have become integral in cultivating long-term user engagement and loyalty in today's digital era. As technology and innovation continue to make a monumental impact on how brands connect with their consumers, enterprises must instill T&S in every digital interaction – consumers and users need to be protected from online risks, ranging from fraudulent content to misinformation.


T&S is essential in nurturing long-term user engagement and loyalty. Platforms consistently showcasing their dedication to these values draw a wider audience and cultivate a more vibrant and active community. This dedication enhances their value proposition to users, partners, and companies, propelling growth and ensuring integrity and credibility.


With decades of experience, Teleperformance has provided an efficient and secure environment that guards against fraud, ensures privacy, and promotes a safe online experience. Leveraging AI, advanced analytics, and machine learning, our T&S teams have helped clients mitigate risks and promote safety while enhancing customer trust, which is paramount for businesses operating in today's digital marketplace. For these reasons, Teleperformance is again recognized as a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024. We are also recognized as a Star Performer among the Leaders for the first time.

 

Companies that are recognized as a Leader continue to leverage the latest technology to further strengthen their T&S capabilities. As Leaders, these companies harness the power of generative AI, analytics, and other mature technology to assist and simplify the tasks of human moderators.


“The recent acquisition of Majorel has allowed Teleperformance to expand its client portfolio significantly and offer an enhanced suite of services to clients,” says Abhijnan Dasgupta, Practice Director at Everest Group. “Teleperformance has strengthened its global delivery footprint by expanding to new locations in Spain and Georgia, and by deepening its presence in Poland, Germany, and Romania. It continues to make focused investments in its in-house tools and emerging technologies, and leverages partnerships with technology providers to provide end-to-end capabilities for T&S solutions. It has also enhanced investments in moderator wellbeing, research, and support to clients on regulations. Its inorganic growth and capability enhancements have contributed to Teleperformance strengthening its positioning as a Leader and being recognized as a Star Performer in Everest Group’s Trust and Safety Service PEAK Matrix® 2024.”


We are truly excited for our T&S teams as they achieve another milestone. Moving forward, we remain committed to setting the highest standards to ensure T&S for our clients and teams worldwide. Congratulations – you always make us #ProudtobeTP!

Image Linkedin
Image Twitter
Image Facebook
Image Email
Image Share