Teleperformance Cloud Campus: The Future of Work-at-Home, Here Today

Teleperformance Cloud Campus: The Future of Work-at-Home, Here Today

Teleperformance - 05.27.2020

Our innovative, pre-COVID-19 vision for managing remote teams is more relevant than ever given today’s post-pandemic reality. Introducing Teleperformance Cloud Campus.

Work-at-Home solutions are in high demand. Teleperformance Cloud Campus is the most efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experiences. ​

Having recently transitioned over 200,000 active employees to work-at-home in response to the global crisis, no one understands managing remote teams better than Teleperformance. The global leader in work-at-home solutions for CX, our experience, expertise, and innovation in this area is unparalleled.

 “Teleperformance Cloud Campus orchestrates the delivery of work-at-home in a precise and effective manner, to best serve our clients and best care for our more than 200,00 remote employees - both now and in the future.” -- Teleperformance Chairman and Chief Executive Officer Daniel Julien

Now, home-based interaction experts can work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of our Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce. ​

Over the many years I have coveredTeleperfomance, they have consistently been a worldwide industry leader and innovator. It stems from their unmatched global scale and consistently stable management team which works tirelessly to improve both the company and industry by setting new standards, demonstrating a true passion to be the best for their clients and employees.“ -- Michel DeSalles, Principal Analyst, Frost & Sullivan

The Teleperformance Cloud Campus provides clients with global access to a talented, motivated, and engaged team of remote agents with the same levels of consistency, productivity, quality, and security as office-based teams.

Benefits include:

  • A more talented workforce without geographic limitations
  • A resilient business model
  • The flexibility to easily scale capacity up or down
  • Global impact by helping to reduce the carbon footprint
  • Accessibility to professional opportunities for the disabled

“In the past, I have seen Teleperfomance reimagine traditional brick-and-mortar facilities to create beautiful, employee-centric campuses to care for their people while driving better client results. Now, by creating a new, global cloud campus work model from scratch that supports almost unlimited languages, sectors and markets, they have set another industry benchmark that benefits customers, clients, and employees.  In short, Teleperformance is delivering the virtual workplace of the future, today.“ -- Michel DeSalles, Principal Analyst, Frost & Sullivan

While Cloud Campus won’t eliminate the need for other, site-based delivery models, it does offer business resilience and agility for TP clients to adopt the remote delivery option alone, or a hybrid solution.

“To be clear, conventional facilities continue to play an important role in our operational delivery strategy. As the global industry leader and a best employer worldwide, we constantly re-envision alternative work and delivery models that can benefit our clients, their customers and, of course, our employees.” -- Teleperformance Chairman and Chief Executive Officer Daniel Julien

Visit our Cloud Campus page to learn more and take our two-minute tour.

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