Teleperformance for UNICEF: Making a Difference in the Philippines

Teleperformance for UNICEF: Making a Difference in the Philippines

Teleperformance - 07.28.2023

Teleperformance continues to support UNICEF’s programs to provide education and global emergency relief for the most vulnerable children through a 3-year partnership.

Envisioning a better and fairer world for all, Teleperformance has entered a partnership with UNICEF in 2022 to help strengthen education programs for children in India and in the Philippines, and to help provide humanitarian relief around the world.

We look back with gratitude at the results achieved by UNICEF during the first year of our partnership and present some of the key achievements in the Philippines.

Building a Better World through Education

After the pandemic, the country’s limited progress in accessing Early Childhood Education (ECE) slowed down – only 77% of children aged 2 to 5 years old are now developmentally on-track.

To tackle this situation, UNICEF has been supporting the local government in helping young children access education, ensuring that children are able to attend ECE services in a safe environment. In a report provided by UNICEF Philippines[1], funding from Teleperformance has contributed to achieving the following results:

  • Strengthening the cross-sectoral policy and program development and coordination for early childhood development at the national and local levels

  • About 90%of priority municipalities and cities in three provinces, one city, and in Typhoon Rai-affected areas have improved their capacity to reopen safe places for early childhood development

  • Enhancing the capacity of the municipalities to provide safe places for early childhood development. The enrolment rates of children aged 3 to 4 from 2019 to 2021 has increased, 125% more than the target in five priority municipalities identified by UNICEF

  • Fortifying the system for prevention for children with disabilities

  • A total of 38,195 (15,946 boys and 22,249 girls) children from 3 to 4 years old benefitted from activities led by child development workers, both in development and humanitarian contexts

Ensuring Safety and Protecting the People


The Philippines is one of the most typhoon-impacted countries globally. When the devastating typhoon Rai destroyed schools and affected 12 million learners in the Philippines in 2021, urgent action was needed to ensure that access to education services and learning continue.

UNICEF responded with an objective to maintain, restore, and improve access to education services in several regions. In addition, UNICEF aimed to maintain learning continuity while ensuring the safety, well-being, and development of the children and adolescents in affected communities.

With support from Teleperformance and other education partners, UNICEF reached 154,278 school children in 2022 in the province of Southern Leyte and the province of Surigao del Norte and Dinagat Islands (Caraga Region)[2].

The report listed the following results among others:

  • 73 classrooms were repaired in the Caraga region

  • To ensure learning continuity, education supplies were provided to both regions including 15,003 Learner’s Kits

  • 1,603 teachers from the Department of Education and CDWs received training in education and early childhood care and development, as well as emergencies training

  • Its Learning Recovery Program made a positive impact on 96 multigrade schools in Southern Leyte and Dinagat Islands, with its initiatives such as “School-in-a-Bag” and “Learning Passport” benefiting 6,170 children and 345 teachers

  • The System on Prevention, Early Identification, Referral and Intervention of Delays, Disorder and Disabilities in Early Childhood (PEIRIDDDEC) is now implemented in Surigao del Norte, a heavily affected province by Super Typhoon Rai. 13 local government units have been assessed on their capacity to implement the system and on the availability of service providers

In the Municipality of Pagsanghan, Aileen Ucame was among more than 300 CDWs selected to train on a play-based approach in safe learning environments. Grateful for the opportunity, Aileen mentioned: “I love all the UNICEF training. They are compatible with my personality and knowledge and made me realize there is more to learn.”

Parents and Child development workers  shared that UNICEF’s training has made them look forward to continuous learning to further improve the development of their children. They are happy to see their children learning in daycare centers again. Dina Luna, a mother whose child received a Learn-At-Home kit for her 3-year-old daughter Ashtrid, reported her happiness and her daughter’s progress. “I can say that my daughter has improved,” Dina shared. “She is not as shy as she used to be and is always excited to go to daycare.”

Learn more about our partnership with UNICEF and how we are contributing to a better and safer world for all!


UNICEF does not endorse any company, brand, product or service.

1 UNICEF Philippines, Early Childhood Education Thematic Report, January - December 2022
2 UNICEF Philippines, Consolidated Emergency Report 2022

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