Teleperformance: Lighting it Up in the Utilities Industry!

Teleperformance continues to light it up in the Utilities industry! We are pleased to announce that we have been named as a Leader in Intelligent Business Process Management Service by Information Services Group (ISG) in their ISG Provider Lens™ Quadrant Report—Utilities Services and Solutions in North America.

ISG Research is a leading technology research and advisory firm that specializes in digital transformation services. Their detailed report, ISG Provider Lens™, continues to deliver actionable research that highlights technology and service providers’ strengths, weaknesses, and where they are positioned in the market. The ISG Provider Lens™ defines “Leader” as “having a highly attractive product and service offering and a very strong market and competitive position.” Furthermore, a Leader also exhibits innovation and stability in their respective industry. In the report’s criteria, service providers should have:

• Deep domain knowledge of the utilities industry and local regulatory and compliance requirements
• Experience in optimizing business processes, predominantly in the utilities industry
• Knowledge of how to leverage emerging technologies, including automation, analytics, IoT, AI, cybersecurity solutions, cloud, and blockchain
• Established or emerging partnerships with industry associations, regulatory bodies, technology firms and startups specializing in the utilities industry

Following a disruptive year, many companies in the Utilities industry experienced a major shift that prompted them to fortify and implement their resiliency strategies to continue their operations, all while ensuring that their customers continue to receive service and a great customer experience. As a trusted partner of companies across various sectors, Teleperformance continues to strengthen our capabilities in the Utilities industry—by combining high-tech with high-touch, we remain committed to helping our clients through our services that bolster their business resiliency plans, accelerate their digital transformation efforts, and adapt to their customers’ needs to constantly deliver elevated customer experiences. This has resulted in a 29% growth in revenues for Teleperformance in Utilities services and solutions from 2018 to 2020, and a 57% increase in the number of clients in the industry.

The ISG Provider Lens™ report also acknowledged Teleperformance’s focus on blending the best of technology with the best of human care and empathy—our high-tech, high-touch approach—as well as our focus on investing heavily on technologies and tools to constantly improve the customer experience.

We would like to thank ISG for honoring us with this recognition! This drives us all forward and inspires us even more to fortify our commitment of delivering simpler, faster, and safer interactions to our clients and their customers in the Utilities industry. We congratulate our teams in North America for making this win possible. We remain grateful to you and your dedication. Onwards, together! #ProudtobeTP #StrongerTogether

Click here to learn more about how we can help you elevate the customer experience in the Utilities industry.