The APAC Connection: At the Top of Customer Experience Management

Teleperformance - 03.09.2022

The Asia Pacific (APAC) region is in the midst of growth, and the demand for outsourcing has steadily increased. Because of this, service providers possessing a strong regional presence and local language capabilities have the upper hand. Standing out from the sea of competitors also means leveraging digital solutions to adapt with the changing expectations of consumers.

Consistently striving to set the highest standards to deliver simpler, faster, and safer interactions, Teleperformance continuously evolves and adapts to the changing landscape. With our vast global footprint, our best practices in customer experience management continue to serve our clients, customers, and our peers all around the world. Our high-tech, high-touch approach allows us to harness the latest technology and combine it with the human touch. In the APAC region, we continue to be the benchmark for the industry—and with this, we are once again grateful and honored to announce that Teleperformance has been named a Leader in Everest Group’s Customer Experience Management (CXM) in APAC 2021 PEAK Matrix® Assessment.

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on overall capabilities and market impact. The assessment featured 16 CXM providers in APAC, analyzing each provider’s market success, vision, strategy, digital and tech solutions, buyer feedback, and investments. Providers are then classified into three categories: Leaders, Major Contenders, and Aspirants. In Everest Group’s PEAK Matrix® for Customer Experience Management (CXM) in APAC 2021 report, Teleperformance in APAC emerged as a “Leader.”

Teleperformance emerged as a Leader in Everest Group’s Customer Experience Management (CXM) in APAC – PEAK Matrix® Assessment 2021, as a result of its scale of operations across multiple countries, domain/industry expertise, and omnichannel capabilities. It is successfully leveraging its global expertise, skilled agent base, and digital capabilities to drive business growth and is well-positioned to succeed in a market with diverse client requirements.

– Shirley Hung, Partner, Everest Group


With this recognition, Teleperformance continues to move forward as we strengthen our position as a global leader in digitally integrated business services, always maintaining our key strengths of consistency, reliability, and flexibility to elevate the customer experience. Together with our employees who remain the pulse of our organization, we are honored to receive this recognition from Everest Group. Congratulations to our dedicated and passionate teams in Asia Pacific! #ProudtobeTP

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