Trust and safety teams are tasked with reviewing material containing violence, hate, harassment, and other such online harms to keep online communities safe. These teams are key in upholding safety and security of users, advertisers and creators, by enforcing platform policies in dynamic digital spaces.
As a leading global digital business services company, Teleperformance combines moderators who have localized contextual language expertise with the most advanced data analytics solutions and rigorous processes to help companies keep their platforms safe. In a challenging online landscape, TP T&S strives to be at the forefront of safeguarding online digital spaces.
We are thrilled to announce that Teleperformance is once again recognized as a Leader in Everest Group’s PEAK Matrix® for Trust and Safety Services Provider 2023! We are proud of this recognition which showcases our industry leading approach in the Trust & Safety space.
“Leaders” are described as companies that invest in strengthening all-round trust and safety capabilities, leverage technology and analytics capabilities, and have a vast delivery presence capable of offering moderation services in various languages for different content types.
Everest Group is a leading research firm helping businesses make confident decisions. In its assessment, Everest Group highlighted Teleperformance’s trust and safety capabilities and technologies, such as “Metaverse for Health and Wellness,” a virtual space designed for trust and safety teams to interact; “StoryfAI,” an AI-powered application that allows trust and safety teams to operate efficiently using multilingual and automated capabilities; “Optymize,” an automation tool that digitizes documents; and CBT Bot, which provides extensive support to trust and safety teams.
“Teleperformance's breadth of offerings and expertise across trust and safety services help in establish its position as a dominant player in the industry”, said Abhijnan Dasgupta, Practice Director, Everest Group. “Its investments to enhance its policy insights offering along with building newer digital capabilities such as IMOP, StoryfAI have all contributed to its positioning as a Leader on Everest Group’s Trust and Safety PEAK Matrix® 2023.”
Here are Teleperformance’s strengths, according to Everest Group’s assessment:
- Diversified client portfolio across multiple buyer sizes and industries
- Global delivery presence that caters to localized requirements of clients
- Industry-wide partnerships that utilize automated moderation, i.e., the Intelligent Moderation Platform
- Initiating a Safety Advisory Council with trust and safety experts across the world
- Facilitated research to identify primary and secondary interventions with a focus on having evidence-based wellness programs.
Congratulations to our trust and safety teams around the world for this stellar recognition! Our success has always been a result of your continued hard work and commitment and ensuring online digital spaces are safe for everyone. We are grateful to you! Together, we are stronger. #ProudtobeTP