Since 2017, Teleperformance in Malaysia has continuously grown to become the country’s premier multilingual outsourcing partner in the Asia Pacific region.
Situated in Penang Island, our operations in Malaysia provide service to over 18 clients. As the first business process outsourcing company in the island, we have established two sites that employ 3,400 people. Our employees strive every day to deliver simpler, faster, and safer interactions, ensuring every customer receives the right level of support at the right time.
As a leading provider of digitally integrated business services, Teleperformance has become the trusted partner of the world’s most recognized brands. Our operations in Malaysia offer CX management, which includes customer service support and integrated sales; digital CX and AI which includes trust and safety services; and technical support. Teleperformance in Malaysia continues to support various industries, such as gaming, telecom, transportation, social media, banking, travel and hospitality, and healthcare.
Teleperformance has helped clients connect better with their customers. In Malaysia, our employees continue to make each interaction matter through a high-tech, high-touch approach that blends the best technologies with the human touch. This enables our employees to make meaningful connections in an emerging digital marketplace.
As a premier multilingual hub, Teleperformance in Malaysia is home to many languages and dialects. It is a workplace that values diversity, where differences are embraced to achieve a common goal of equality and inclusion. Its program TP4ALL provides proper training and employment opportunities for people with disabilities. Furthermore, Teleperformance in Malaysia offers growth opportunities to its employees –last year, countless training hours were provided to its employees to support their career growth and development.
Our commitment to creating fun and safe workspaces for our people only strengthens, and we are grateful to our employees who place their trust in us every year. Teleperformance in Malaysia is proud to be Great Place to Work®-certified for three consecutive years! This only inspires us to foster a culture of belongingness and diversity even more, and drives us to continue making each interaction matter for our clients and our employees.
We’re here to help your business gain a competitive advantage. Learn more about how Teleperformance in Malaysia can drive you towards success! Contact us today.
Other impactful stories