Best Practices & Case Studies
Ranked a 25 World’s Best Workplace: Celebrating a Globally Diverse Workplace That Works
Alan Winters · 10.21.2021

For over four decades, Teleperformance has expanded into new markets, gleaned workplace best practices from around the world, and propagated effective practices throughout our global CX and business services network.


Today, with more than 380,000 employees serving more than 170 countries and speaking more than 265 languages and dialects, we constantly seek new areas for improvement and share workforce management insights across our operations. Because Teleperformance is the leading provider of customer experience and digital business services in the world, employees are our most valuable asset, and remain core to our success. So, we’ve always celebrated what we refer to as our “United Cultures of TP” by honoring each country’s unique culture while also nurturing a globally connected and interactive workforce.

 

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In a global workforce, alignment is everything, and these companies are fortifying their culture around the world – a nearly impossible feat. Even when tested by the pandemic, these companies recognize sub-communities in each region and their leaders carry an equitable employee experience across cultures.

— Michael C. Bush, CEO of Great Place to Work®

Teleperformance Named Among the 25 World’s Best Workplaces 2021

 

Each year, media trailblazer, Fortune, and Great Place to Work® Institute, the global authority on workplace culture, compile this prestigious list using rigorous analytics, confidential employee feedback, and strict, third-party validation. During the evaluation period, more than 183,000 TP employees around the world participated in the process and we couldn’t be prouder! This remarkable achievement is the result of our employees’ commitment and dedication.

 

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We are grateful for this exceptional recognition and, especially to our employees, who have made Teleperformance one of the 25 World’s Best Workplaces™. We respect each individual at Teleperformance, we value what our people bring to our business, and we thank them for all they do to make a positive difference for our global family every day.

— Daniel Julien, Teleperformance Founder and CEO


We thank our fabulous TP family around the world for your contributions. Your endless efforts have helped transform this ambition into reality.


And, going forward, we commit to continue doing our part through significant investments in supporting, empowering, and developing our people. In 2020 alone, we delivered more than 44 million employee training hours. While other companies may consider that excessive, we believe wholeheartedly in our responsibility to help cultivate the next generation of innovators and thought leaders. So, we will continue to offer an inclusive and equitable employment gateway where everyone can pursue their professional potential.


To date, we have achieved the following:

  • 69% of all non-agent roles are filled internally through employee promotions
  • 35% of internal vacancies are filled by employees who complete our JUMP! development program
  • 52% of our globally diverse workforce are women
  • More than 70,000 Impact Workers from minority groups or disadvantaged communities were employed by Teleperformance, enabling them to improve their standard of living.

 

But we know that our work is far from done, and aspire to achieve even more by continuing our collaboration with employees and ensuring they have a voice. Working together, we believe the sky is the limit!

 

A Leading, Global Authority on Company Culture

 

Great Place to Work is the only company culture award in the world that selects winners based on how fairly employees are treated. Great Place to Work selected the World’s Best Workplaces using rigorous analytics and confidential employee feedback. Companies were only considered if they were already a Great Place to Work-Certified™ organization. 


Then, based on more than 30 years of research and data, GPTW assesses companies on how well they are creating a great employee experience that cuts across race, gender, age, disability status, or any aspect of who employees are or what their role is.​

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The World’s Best Workplaces™ are the most sweeping and consistent examples of globally inclusive company cultures we’ve ever known.

— Great Place to Work®

 

Globally, the 25 World’s Best Workplaces list is highly competitive, and we have achieved something truly amazing, TOGETHER!

 
In 2021, Teleperformance also ranked among the 25 Best Workplaces in Europe™ in the Multinationals category, a Top Five Best Multinational Workplace in Latin America™, and a Great Place to Work® in 60 countries around all world regions. This represents more than 90% of the entire Teleperformance workforce worldwide.


Please visit Teleperformance.com to learn more about our ethical employment practices, and to become part of the TP Family!

 

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