Customer Experience
E.ON and Teleperformance UK are the winning team at the 2022 Global Sourcing Associations (GSA) Awards
Teleperformance awarded CX Provider of the Year award
London, June 18, 2021– Teleperformance (Paris:TEP), a leading global group in digitally integrated business services, has won two major awards at the 2022 Global Sourcing Association (GSA) Awards.
Working jointly with energy client E.ON, Teleperformance UK won ‘Utility Project of the Year.’ For the second year running, Teleperformance also won ‘Customer Experience Provider of the Year’. In addition, E.ON won ‘Enterprise Buyer of the Year’.
The GSA is the industry association and professional body for the global sourcing industry. The GSA UK Awards, now in their 19th year, recognise and celebrate the efforts of companies who have demonstrated best practice in Strategic Sourcing.
E.ON and Teleperformance with the three GSA Award trophies.
Gary Slade, Teleperformance UK, Ireland and South Africa CEO said: "We are immensely proud to be recognised once again by the GSA as CX Provider of the Year for the second year in a row. It is also a reflection on the relationships we have with our clients to win a joint award with E.ON for 'Utility Project of the Year.' Both awards demonstrate the passion and commitment of our people and we're delighted to be winners again in 2022."
E.ON is already one of the UK and Europe’s leading developers of the energy infrastructure and around 3.8 million customers in the UK choose to get their energy from E.ON.
“Awards like this are fantastic recognition of the work we do every day, at E.ON and with our partners, to help and serve our customers – that success is proved by the feedback from happier customers and in the more productive conversations with those customers on how they engage with energy. We achieved all this during a global pandemic and whilst successfully transferring more than ten million customer accounts to our new E.ON Next platform which is a testament to all our colleagues and partners,” said Damian Kirk, Director of Residential and SME, E.ON.
In judging the awards, the Utility Project of the Year award ranked the ability to deliver both initial and ongoing business value, incorporating both best practice and continuous service innovation. The CX Provider of the Year category ranked the service provider’s ability to deliver both initial and ongoing business value to clients through the delivery of customer service, incorporating both best practice, continuous service innovation and demonstrable commitment to the development and future of the industry.
Kerry Hallard, CEO, Global Sourcing Association, said: “The GSA is pleased to recognise Teleperformance as Customer Experience Provider of the Year for the second year running. They continue to demonstrate a true partnership approach to CX with their clients, a commitment to developing talent and continuous innovation in service delivery.”
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related digital services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares are included in the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
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