Best Practices & Case Studies

Teleperformance Automation Academy upskills people for the workplace of the future


Manila, Philippines -- Teleperformance Philippines recently launched a new learning platform to hone the talent and knowledge of its professional teams who are helping to drive the digital transformation journeys for both domestic and global clients.

The Teleperformance Automation Academy is an expert-facilitated mentorship program for learning, incubating, developing, and deploying Robotic Process Automation (RPA) solutions. These RPA solutions are software bots that automate repetitive, high-volume tasks by using a combination of automation, computer vision, and machine learning.

The academy’s participants are people recognized and nominated by their line leaders for their experience in project management and client-program relations. These can include account team leaders, project managers, and members of client-facing teams.

Scholars of the Automation Academy are enrolled in a three-month program that enables them to conceptualize, develop, and implement bots with the help of TP’s global in-house experts, tools, and technologies.

As part of the TAP digital transformation framework, the Automation Academy aims to make digital transformation and integration for people and businesses simpler, faster, and safer for organizations so they can better adapt to the on-demand needs of disruptive situations, as well as fast-changing market conditions.

“Having experienced and professional teams capable of ideation for improved efficiencies, as well as boosting performance and results would further deepen our conversations with clients as we guide them through a seamless digital transformation journey,” says Teleperformance Philippines Chief Operating Officer Mike Lytle.

“We are proud of this innovative Automation Academy program led by Vice President of Automation Ravi Bhatia. This is an important part of our Technology, Analytics, Process Excellence (TAP) transformation framework we are rolling out to across the organization, and we look forward to the meaningful impact that its scholars will have for our clients,” Lytle said.

To learn more about Teleperformance Philippines, you may visit their website at or page at philippines


About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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