Monterrey, Mexico, March 4, 2024 – Teleperformance, a global leader in digital business services, today announced it was recognized by top-tier growth consulting firm Frost & Sullivan with the Company of the Year Award for its leadership in the Mexico Customer Experience (CX) Outsourcing Services Industry.

In honoring Teleperformance with the award, Frost & Sullivan cited the Company for its excellence in providing enhanced customer experience through its unique Cloud Campus remote work platform in Mexico, which enables the Company to provide flexible, agile and resilient smartshoring service options to customers including virtual, domestic, and international staffing to support a variety of client language support needs across the globe. 

Teleperformance has more than 21,000 employees in Mexico that support clients from 14 contact centers across the country. All aspects of the Company’s smartshoring delivery model are crafted to optimize the remote working environment – all connected by centralized Cloud Campus Hubs that maintain employee connectivity and engagement while providing employees with support tools, coaching, and career advancement opportunities.

The high engagement and efficiency of Teleperformance’s CX Outsourcing team in Mexico helped one of the world’s largest food and beverage organizations transform their B2b Mexico sales organization. The program resulted in increased efficiency, reduced costs, an additional $200 million in revenue growth over three years, a 70% accuracy in customer churn predictions, and a 41% rise in Net Promoter Score.

Mexico is a growing destination for CX outsourcing, with the Mexico CX outsourcing services market expected to reach more than $1.8 million by 2028 based on Frost & Sullivan research. Teleperformance leads the near-shore market, with Mexico emerging as a pivotal location that attracts businesses seeking a reliable, cost-effective, and culturally aligned destination for their customer support operations, according to Frost & Sullivan.

Frost & Sullivan has recognized Teleperformance and its many regional divisions with more than 70 Best Practices Awards since 2006 for the Company’s innovation, customer-centricity, and growth. To learn about Teleperformance’s commitment to its employees and clients, visit https://www.teleperformance.com/en-us/csr/our-responsibilities/our-vision/.

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.  With nearly 500,000 inspired and passionate people speaking more than 300 languages today, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million. 

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017. 

Visit the Group at www.teleperformance.com.

PRESS RELATIONS

Europe
Karine Allouis – Laurent Poinsot IMAGE7
Tel: +33 1 53 70 74 70
teleperformance@image7.fr

PRESS RELATIONS

Americas and Asia-Pacific
Nicole Miller
TELEPERFORMANCE
Tel: + 1 629-899-0675
tppublicaffairs@teleperformance.com