High Performance

Teleperformance Brings Home The Gold at This Year’s ECCSA’s Awards


PARIS, December 6, 2022

Teleperformance takes the top spot in the European Contact Centre and Customer Service Awards. The longest-running and most prominent awards programme in Europe announced this year's winners in front of more than 1,200 guests from 32 nations. Teleperformance was honoured with a total of 8 prizes for excellence in customer service.

Teleperformance soared to success after winning Gold for Best BPO Partnership (Large), and Best Approach to Diversity and Inclusion. Over the past 4 years, the CX giant has collected more than 30 ECCSA awards, demonstrating its consistency and cementing them as an undisputable leading business in Europe.

The Highly Commended award for Best Multilingual Customer Service also went to Teleperformance - the only organization to be recognized in this way in that category.

Customer experience companies in Europe are recognised for their excellent approaches to employee value, innovation, and commercial performance by the renowned ECCCSAs award organisation. Teleperformance’s goal is to make customer interactions simpler, faster, and safer by combining the human touch with cutting-edge technology.

Agustin Grisanti, Group Chief Operating Officer (TP spokesperson), said: “I am delighted to learn that our team in Europe is receiving recognition from several businesses for our shared dedication to delivering exceptional service, strong concrete outcomes, and to our clients' and their consumers' needs. These reputable, independent awards demonstrate that we continue to set the bar high for the CEMEA market in terms of performance and excellent customer service.”


Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related digital services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.teleperformance.com Follow us on Twitter: @teleperformance

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