Digital Transformation

Teleperformance Cloud Campus supports Philippine enterprises’ digital pivot


Manila, Philippines – The ongoing socio-economic crisis is inevitably shaping customer perception, expectation, and experience on just how fast different companies can adapt to continue serving clients and customers at their greatest time of need.

Changes in the Philippine market landscape has shown how necessity has resulted in speeding up the anticipated advancement of fintech, logistics, and telecommunication industries. At the same time, it also convinced more traditional brick-and-mortar enterprises covering retail and services, hospitality and travel, even health and medical support of the need to accelerate adoption of digital technology.

A white paper entitled Business Continuity: True Business Resilience for the Digital Age, gives the education sector as an illustrative case of this transformation in mindset as online learning tools were rapidly implemented out of necessity – to keep students connected to their teachers, schools, and classmates while maintaining a safe distance. In the past, most educators may have been slow to adopt available technology but the health situation now makes it an imperative.

Philippine business leaders and entrepreneurs quickly recognized this fact and they are now discovering that secure and practical digital solutions are immediately available for them and their customers.

Teleperformance, a global leader in digital integrated business solutions, offers Philippine firms its comprehensive TP Cloud Campus model with its work-at-home (WAH) solution which allows businesses to quickly roll out fully trained and equipped work-at-home remote support and operations teams. These remote teams are able to provide tech-enabled service delivery and assure brands of quality interactions that make customers happy.

This is because the efficient and effective TP Cloud Campus model includes all essential processes, such as hiring, training, and managing remote teams while ensuring secure and excellent customer experiences that is both high-tech and high-touch. Running the model are expert and experienced teams of professionals who have notably delivered results while operating under strict community quarantines and health protocols.

“Years of experience and commitment, combined with the company’s culture of innovation and continuous learning, have allowed us to offer the domestic market with comprehensive turn-key solutions that produce results,” said Teleperformance Philippines Chief Operations Officer Mike Lytle.

Teleperformance has the global scale, in-depth expertise, and solution breadth and depth to help address concerns regarding data security, agent accountability and productivity, and employee engagement.

“Our mission is to help these enterprises and industries to maximize the value of the latest technologies for the benefit of their customers and their stakeholders. By enabling their digital transformation with tested infrastructure and expertise, we help them hit the ground running. This is important because we all win when the economy recovers its strength and gets back to growth,” said Lytle.

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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