Best Practices & Case Studies

Teleperformance Earns First Great Place to Work® Certification in Peru

Teleperformance, a leading global group in digitally integrated business services, announced today its Peru operations received the prestigious Great Place to Work® (GPTW®) Award for the first time.

Outstanding employer status is based on independent employee trust audit

  • 780 Peru –based employees participated in anonymous surveys rating Teleperformance
  • Teleperformance rated much higher as an excellent place to work than other companies
  • Evaluation Criteria heavily weighted on employee trust in Teleperformance
  • 2020 GPTW ® certification is first for Teleperformance in Peru
  • 75% of Teleperformance employees worldwide work in certified Top Employer operations


PARIS, October 16, 2020 – Teleperformance, a leading global group in digitally integrated business services, announced today its Peru operations received the prestigious Great Place to Work® (GPTW®) award for the first time. Highlights of the 2020 GPTW® recognition include high employee survey participation rates and strong scores for all evaluation areas.

The GPTW® 2020 certification is particularly significant with the world currently engulfed in the Covid-19 pandemic which has caused significant worldwide employment challenges and disruptions. Currently 100% of all Teleperformance Peru’s 1,836 employees are working from home.


Pierina Cornejo Miranda, Assessment Consultant, GPTW® Peru, said: “780 of Teleperformance’s employees in Peru participated in an anonymous Great Place to Work’s trust index survey that assesses honest employee experiences about the organization on credibility, respect, fairness, pride and camaraderie. Survey responses are independently cross-validated with rigorous field audits covering everything from employee engagement, the quality of physical work facilities and employee amenities to corporate culture. It is a fantastic achievement that the Peru operation was able to attain its first certification as a Great Place to Work in such a challenging year and with such high scores. We are very pleased to recognize Teleperformance as being certified as a Great Place to Work® in Peru.”


Agustin Federico Issel, Country Manager, Teleperformance Peru, commented: “We are very proud of achieving our first GPTW® certification. It is recognition from our employees that we are on the right track in earning the trust of every member of our TP Peru family because they know we are committed to striving to be better, to be a force of good. Becoming a Great Place to Work® is a cornerstone of our High-Tech/High-Touch strategy and is a key component in being a simpler, faster, safer partner for our clients.”


The Group is a leading global reference for work environments. Teleperformance operations are currently recognized as top employers in 25 countries by third party evaluators including: Albania, Argentina, Brazil, China, Colombia, Costa Rica, Dominican Republic, Egypt, El Salvador, Greece, Germany, India, Kosovo, Madagascar, Malaysia, Mexico, Morocco, Peru, Philippines, Portugal, Saudi Arabia, Spain, Tunisia, United Arab Emirates and the UK. In total, 75% of the Group’s employees now work at a subsidiary certified as a Great Place to Work®.


Teleperformance Chairman and Chief Executive Officer Daniel Julien, said: “We opened our physical Peru operations relatively recently, in July 2017, so I am pleased to see our team there recognized by its own employees as a Great Place to Work®. Teleperformance remains relentlessly committed to the health, safety and professional growth of all of our people globally and we are now independently certified as a top employer in 25 countries comprising 75% of our worldwide workforce. We will never become complacent in caring for the well-being and professional growth of our employees.”

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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