Best Practices & Case Studies

Teleperformance earns Great Place to Work® certification in Malaysia

  • Over 70% of employees anonymously evaluated Teleperformance in Malaysia
  • Evaluation criteria heavily weighted on employee trust in Teleperformance
  • 2020 GPTW® certification is first for Teleperformance in Malaysia
  • 70% of Teleperformance employees worldwide work in certified best employer operations
  • Safeguarding employment and the health & safety of employees remain top priorities

PARIS, June 04, 2020 – Teleperformance, a leading global group in digitally integrated business services, announced today its Malaysia operations received the prestigious Great Place to Work® (GPTW®) Award for the first time. Highlights of the 2020 GPTW® recognition include high employee survey participation rates and strong scores for all evaluation areas. The GPTW® 2020 certification is particularly significant with the world currently engulfed in the Covid-19 pandemic which has caused significant worldwide employment challenges and disruptions.

Jose Bezanilla, CEO GPTW® Greater China and Asia, said“Over 70% of Teleperformance’s employees in Malaysia participated in confidential surveys that assess employee trust by rating the company on credibility, respect, fairness, pride and camaraderie. Survey responses are independently cross-validated with rigorous field audits covering everything from the quality of physical work facilities and employee amenities to corporate culture. It is particularly noteworthy that the Malaysia operation was able to attain certification in their very first attempt. This is extremely challenging to accomplish. We are very pleased to recognize Teleperformance in Malaysia as a 2020 Great Place to Work®.”

Sam Chong, CEO, Teleperformance Malaysia, said: “We operate as an international multilingual hub with 15 nationalities represented in our team here in Malaysia. As a diverse, international team with many cultural nuances to consider, we are really proud that our own employees, based on their high trust level in our company, scored us as being worthy of GPTW® certification in all evaluation criteria on our very first attempt. Diversity is our greatest strength and this Great Place to Work® designation shows that we truly are one family. The well-being of our people is a top priority. Over 80% of our staff currently work from home due to the Covid-19 situation while we continue to support our clients in 15 different languages.”

With a top global priority of employee well-being, twenty-one (21) separate Teleperformance country operationsincluding Malaysia are currently recognized as best employers by third party evaluators: Albania, Argentina, Brazil, China, Colombia,
Costa Rica, Dominican Republic, El Salvador, Greece, Germany, India, Kosovo, Madagascar, Malaysia, Mexico, Morocco, Philippines, Portugal, Saudi Arabia, Tunisia and United Arab Emirates.

Teleperformance Chairman and Chief Executive Officer Daniel Julien, said: “We were the first in our industry to establish operations in Penang. Malaysia is growing into an important regional multilingual hub for us. Our expanding success there is based on a talented, multicultural team of professionals united in a common mission of consistently delivering great results for our clients in multiple languages. Globally, the health, safety and professional growth of our people remain top priorities for the Group. This commitment is validated by being currently independently certified as a best employer in 21 countries comprising 70% of our worldwide workforce. We are pleased both the independent audit findings, and, especially, the unbiased endorsements of our own employees have made us a Great Place to Work® in Malaysia.”

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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