Best Practices & Case Studies

Teleperformance earns sixth consecutive global Verego SRS certification


PARIS, January 29, 2020 – Teleperformance, the global leader in outsourced omnichannel customer experience management, today announced it has received the enterprise-wide Social Responsibility Standard (SRS) Certification Award from Verego for the sixth consecutive year. Teleperformance maintained exceptionally strong scores that, on average, are the highest in the entire industry.

The Verego SRS Certification provides a comprehensive framework for ensuring the effective management of corporate responsibility initiatives. It is awarded to companies that excel in terms of policies and practices in five key areas: Leadership, Ethics, People, Community, and the Environment.

"Over the last six years, Teleperformance has continued to demonstrate their leadership in responsible business practices. Not only has the organization achieved SRS Certification at the enterprise level, but it has also been able to demonstrate that these responsible policies and programs are implemented across their global sites. Leading industry best practices, Teleperformance has continued to develop policies and programs, particularly in the areas of human rights, community engagement, environment and sourcing" said Carole Kerrey, Lead Certification Assessor at Verego.

Daniel Julien, Chairman and Chief Executive Officer, Teleperformance Group, stated: “The high scores and consistent attainment of the independent Verego SRS certification confirm our ongoing global commitment to social responsibility. Providing a great work environment for the entire Teleperformance family and caring deeply about the communities where we operate is part of our cultural DNA. As the worldwide leader in its industry, Teleperformance sets a benchmark of excellence as an ethical company that is a socially and environmentally conscious citizen of the world.”

About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach. The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’shighest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40*, CAC Support Services, STOXX 600, S&P Europe 350 and MSCI Global Standard. In the area of corporate social responsibility, Teleperformance shares have been included in the Euronext Vigeo Eurozone 120 index since 2015, the FTSE4Good index since 2018 and also the Ethibel Sustainability Excellence Europe index (confirmed in2019).

* from June 19, 2020

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